Experience

Norit Activated Carbon

• Netherlands
• Chemical Manufacturing
• 100 - 200 Employee

• Customer Care & Sales Assistant

  • Sep 2021 - Present

  Sales support to distributors of activated carbon in Southern Europe. Sales support to distributors of activated carbon in Southern Europe.



Black Box

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Support Professional EMEA

  • Nov 2018 - Dec 2020

  - Support to account managers and customers located in Norway and Denmark (including channel partners) as well as EMEA region (B2B). - Order to cash process in Microsoft Dynamics AX. Order management, quotations, backorder follow up and RMA's. Customer Master Data creation and maintenance. -Reporting and follow up of backorders for distributors. - Invoice disputes and credit notes. Close collaboration with AR. -Training for order management and quotations in AX2012. Collaboration with process and organization improvement. - Work actively in improving the communication within the department to ensure all team members are informed and up to date with new procedures. - Liaising with internal and external stakeholders (purchasing, finance, warehouse, etc). - Responsible for the interdepartmental coordination with accounts receivable (AR) . -Collaborator in projects with the warehouse and the improvement of internal audit documentation ISO for the department. -Process improvements -KPI's



Cygnific

• Netherlands
• Consumer Services
• 400 - 500 Employee

• B2C agent for Air France-KLM Spanish & English Market

  • Jul 2017 - Oct 2018

  Sales and customer service for the Iberic and UK markets Sales and customer service for the Iberic and UK markets



NOV

• United States
• Oil and Gas
• 700 & Above Employee

• Final Document Controller

  • Mar 2014 - Jul 2015

  -Compiling, verifying and editing manuals for the customers in the oil industry. -Close interaction with engineers, product champions and equipment responsibles to make sure the documents had the correct information and properties. -Issuing User Manuals and Manufacturing Record Books. and following up documentation on multiple projects at the same time using the NOV’s own system (RigDocClient Program). -Updating final documents for operation and aftermarket. - Coordinate the engineering work based on the customer needs and requests. -My additional responsibilities included personnel training, creating procedures, project delivery and follow up.



The Children's House Barnehage

• Åsenveien 100, Sola

• Kindergarten Teacher's Assistant

  • Jan 2010 - Feb 2014

  http://www.tchnorway.no/ http://www.tchnorway.no/



ATENTO México

• Mexico
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Services and Travel Agent / Human resources and Motivation

  • Mar 2007 - Mar 2009

  My first job in the company was as a travel agent. I offered customer service to clients of the American airline US AIRWAYS over the telephone. The main activities were to book, cancel and reschedule flights. After a year I was promoted to the Motivation department, which was part of HR. My first assignment was to organize a health fair for the company personnel. I had to find pharmaceutical companies that would be willing to give discounts for laboratory studies and to send a representative to talk to the employees about different health subjects. After this project was completed I worked in the archive updating and organizing all the documents of the personnel that had been misplaced during the last couple of years. By the end of my assignment, all the documents were in order and all the information organized and saved in the system.



Fundación Comparte Vida, A.C.

• Mexico
• Biotechnology
• 1 - 100 Employee

• Office Administrator and Assistant for the President of the Council

  • Mar 2005 - Mar 2007

  I collaborated in the planning, organization and execution of events and international workshops related with Histocompatibility and immunogenetics. The workshops were partly sponsored by important institutions like ABHI and ASHI, and Professors and students from prestigious universities from all over the world would be part of these courses. My responsibilities included all kind of activities from sending letters to potential sponsors of pharmaceutical companies (ROCHE, Boehringer Ingelheim, Abbott Laboratories, and many others), requesting quotes from vendors, planning the schedules for the lectures, booking venues, hotels, transportation, preparing the registration of professors and students. The events were mostly fundraisings and campaigns in universities to attract bone marrow donors. On a regular day I would performed office activities in a government office using SAP. http://www.fundacioncompartevida.org/