Experience

WeTravel

• United States
• Financial Services
• 100 - 200 Employee

• Account Executive - Africa

  • Dec 2022 - Present

  This role presents an opportunity to work in a business-critical role in a rapidly growing company. I also uphold our four core values: 1 - Be the solution - take ownership, drive collaboration 2 - Be resourceful - strive for new wins every day 3 - Be honest - default to transparency 4 - Be respectful - treat others like you want to be treated



Viutravel

• Kenya
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Head of Sales and Revenue

  • Oct 2021 - Nov 2022

  Nairobi, Kenya • Manage activities of the team to achieve long-term success. • Act as the point of contact and handle customers’ individual needs and use data to develop tools and products. • Help the team negotiate contracts or rates with travel service providers e.g., hotels, travel agents, tour operators, car hire companies etc. • Manage relationships with all vendors, suppliers, and all stake holders. • Generate and help the team generate new business using existing and potential… Show more • Manage activities of the team to achieve long-term success. • Act as the point of contact and handle customers’ individual needs and use data to develop tools and products. • Help the team negotiate contracts or rates with travel service providers e.g., hotels, travel agents, tour operators, car hire companies etc. • Manage relationships with all vendors, suppliers, and all stake holders. • Generate and help the team generate new business using existing and potential customer networks. • Resolve conflicts and provide solutions to customers in a timely manner. • Train and develop team capacity by providing relevant training. • Set and track sales account targets, aligned with company objectives. • Monitor sales metrics (e.g., quarterly sales results and annual forecasts). Continually identify ways of streamlining processes and procedures, eliminating rework, and reducing productivity variations wherever possible. • Attend trade shows to represent Viutravel and meet with existing accounts and bring in new accounts. • Develop, maintain, and monitor documentation for the sales and marketing plan. Take part in planned training programs and aid sales representatives in developing the sales techniques, skills, and knowledge necessary for success. • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Show less



IRON MOUNTAIN

• Media Production
• 1 - 100 Employee

• Project Manager

  • Jun 2020 - Jun 2021

  Nairobi, Kenya Oversaw projects for Amharic by planning, designing, and scheduling. Keep on delivery expected output by managing more 40 Freelancers and more that 10 technicians Engaged immediate and top management in all steps of the project Managed multiple highly demanding clients and kept in constant touch Managed to deliver quality product regardless of the fast pace, dynamic, and high demand nature of the projects My projects were continuously grew and kept on increasing revenue… Show more Oversaw projects for Amharic by planning, designing, and scheduling. Keep on delivery expected output by managing more 40 Freelancers and more that 10 technicians Engaged immediate and top management in all steps of the project Managed multiple highly demanding clients and kept in constant touch Managed to deliver quality product regardless of the fast pace, dynamic, and high demand nature of the projects My projects were continuously grew and kept on increasing revenue share Drove team success through shared vision and recognition of quality performance. Show less



DirectWithHotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Gross Profit Local Coach

  • Apr 2019 - Jun 2020

  Nairobi, Kenya - Pushed this fairly new concept to selected hotels Did daily sales calls, meetings, and follow ups - On boarded hotels and met intended target - Offered coaching and support when needed Aggressively pushed products to the targeted clients - Successfully worked with the team in Philippines and managed to penetrate the market



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Account Manager

  • Feb 2017 - Feb 2019

  Nairobi - Boosted sales numbers with proactive account servicing and diligent relationship-building. - Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities. - Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing. - Listened attentively to client feedback and worked with product development team to introduce revolutionary… Show more - Boosted sales numbers with proactive account servicing and diligent relationship-building. - Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities. - Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing. - Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate big revenue. - Educated clients on new Product or services and updated account information to maintain high standards of client service. - Increased longevity of closed accounts by providing individualised customer service and developing relationships with account holders. - Analysed account details such as usage, data and client comments to enhance understanding of effectiveness and understand client needs. Show less



Jovago.com

• Head of Revenue Management - East Africa

  • Oct 2015 - Jan 2017

  Nairobi, Kenya - Offered friendly and efficient service to all customers, handled challenging situations with ease. - Created plans and communicated deadlines to ensure projects were completed on time. - Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. - Identified issues, analysed information and provided solutions to problems. - Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. -- Resolved… Show more - Offered friendly and efficient service to all customers, handled challenging situations with ease. - Created plans and communicated deadlines to ensure projects were completed on time. - Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. - Identified issues, analysed information and provided solutions to problems. - Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. -- Resolved conflicts and negotiated mutually beneficial agreements between parties. - Demonstrated respect, friendliness and willingness to help wherever needed. - Led projects and analysed data to identify opportunities for improvement. - Managed a team of more than 9 people - Worked with more than 5500 hotels in Eastern and Southern part of Africa - Coached and mentored the team - Trained hotel partners in Ethiopia, Kenya, and Tanzania - Giving workshops

• Revenue Manager

  • Sep 2014 - Oct 2015

  Nairobi, Kenya - Boosted sales numbers with proactive account servicing and diligent relationship-building. - Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities. - Remotely managed multiple hotels and supported and grew clients through phone - Did face to face and phone sales or service and products - Constantly negotiated for better price or value - Identified key entry points to enhance market… Show more - Boosted sales numbers with proactive account servicing and diligent relationship-building. - Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities. - Remotely managed multiple hotels and supported and grew clients through phone - Did face to face and phone sales or service and products - Constantly negotiated for better price or value - Identified key entry points to enhance market penetration - Effectively analysed and used data to enhance customer satisfaction and increase profitability - Expanded sales by facilitating client satisfaction and renewing customer relations. - Created a very professional and productive relationship with hotels in Ethiopia - Continuously consulted them on market trends - Negotiated and collected good rates - Gave occasional product, service and revenue related training (phone and face-to-face)