Yarden Cain
Customer Success Manager at AMAREL LTD- Claim this Profile
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Bio
Ziv Zohar
Yarden was the Swiss army knife on my team. He provided excellent support to major customers and stakeholders in various fields of expertise, encompassing both day-to-day needs and resolving unexpected challenges. His can-do attitude has directly contributed to meeting project goals and achieving true customer success.
Ziv Zohar
Yarden was the Swiss army knife on my team. He provided excellent support to major customers and stakeholders in various fields of expertise, encompassing both day-to-day needs and resolving unexpected challenges. His can-do attitude has directly contributed to meeting project goals and achieving true customer success.
Ziv Zohar
Yarden was the Swiss army knife on my team. He provided excellent support to major customers and stakeholders in various fields of expertise, encompassing both day-to-day needs and resolving unexpected challenges. His can-do attitude has directly contributed to meeting project goals and achieving true customer success.
Ziv Zohar
Yarden was the Swiss army knife on my team. He provided excellent support to major customers and stakeholders in various fields of expertise, encompassing both day-to-day needs and resolving unexpected challenges. His can-do attitude has directly contributed to meeting project goals and achieving true customer success.
Experience
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AMAREL LTD
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Israel
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Outsourcing and Offshoring Consulting
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200 - 300 Employee
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Customer Success Manager
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2019 - Present
• Managing customer success for variety of local and global customers (Ministry of Defense, foreign governments, IDF)• Leading end-to-end after sale projects, day-to-day work plans and acting as a person of contact for customers' needs • Identifying and executing upsale opportunities, including analyzing, pricing, deliverables coordination• Overseeing project's costs and financial control • Act as liaison between customer and production, engineering and operations departments • Executing implantation on-site product upgrades Show less
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Customer Account Manager
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2017 - 2019
• Managing the service and repair, retrofit and upgrade of the division's hardware and software products• Operation and indirect management of all functions participating in the service processes in the division• CRM and ERP operations• Work in Israel and abroad with local armies and civilian companies in the field• Operate customer's logistics in system development experiments
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Israeli Air Force
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Israel
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Defense and Space Manufacturing
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700 & Above Employee
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Maintenance HQ Non-Commissioned-Officer
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2015 - 2017
• Management and responsibility for the competence of the maintenance system at O to D-levels in an air defense system • Techno-operational support for all customers of the division at headquarters and in the field and providing technical advice • Concentration of ILS topics - including: literature, training and spare parts inventory • Management and responsibility for the competence of the maintenance system at O to D-levels in an air defense system • Techno-operational support for all customers of the division at headquarters and in the field and providing technical advice • Concentration of ILS topics - including: literature, training and spare parts inventory
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Education
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2010 - 2012
Ami Assaf High School
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