Experience

FOCUS your mind TPP

• Colombia
• Higher Education
• 1 - 100 Employee

• English Coach

  • Jun 2019 - Present

  Support and English Teaching by conversational classes. Support and English Teaching by conversational classes.



Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• Human Resources Administrative Assistant

  • Jul 2013 - Jun 2019

  •Provides payroll information • Performs customer service functions by answering employee requests and questions. - •Submits employee data reports by assembling, preparing, and analyzing data. Assists with process of terminations. •Maintains employee information updating status- and change data.•Provides support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.•Maintains employee confidence and protects operations by keeping human resource information confidential. Makes photocopies, faxes documents and performs other clerical functions. • Files papers and documents into appropriate employee files. • Prepares new employee files. • Processes mail. • Performs other duties as assigned. Use of SAP - SAP R/3 HR -Human Resources option. • Assists or prepares correspondence service by following organization standards.•Contributes to team effort by accomplishing related results as needed.



APAC Customer Services

• Telecommunications

• Senior Trainer

  • Sep 2007 - Aug 2012

  • Recruit employees for the projects, apply test, contact them and make the interview. • Hire employees and train them in English and Spanish for an insurance project to reach goals train them to handle system, sale and customer service as well as procedure for accounting and adjustments for customers account as well as staff members. • Mentoring and follow up to agents to complete goals.• Planning Training every week for existence or new products.• Recruit employees for the project, verify assistance, payments and calibration session with the clients and staff members.• Handle the system Kronos for payroll



Sitel

• Australia
• Telecommunications
• 200 - 300 Employee

• Call center

  • Oct 2005 - Aug 2007

  •Provide support for customer compliance and take order over the phone as well make adjustments and explain new product available in the market.•Provide Customer Service regarding, questions about their accounts, complains etc. •Provide support for customer compliance and take order over the phone as well make adjustments and explain new product available in the market.•Provide Customer Service regarding, questions about their accounts, complains etc.