Experience

Blue Advertising Agency
• Egypt
• Advertising Services
• 1 - 100 Employee
• Social Media Specialist

  • Apr 2022 - Present

Freelance
• Egypt
• Human Resources
• 1 - 100 Employee
• Content Creator

  • Jun 2021 - Present


Beyond Digital

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Social Media Specialist

  • Oct 2020 - Mar 2022

  • Creating posts on social media platforms (Facebook, Twitter, Instagram) • Making stories and reels. • Handling and replying to customers on messages and comments. • Organize page preview & Publishing posts and scheduling them. • Making monthly reports. • Helping on ideas of campaigns. • Creating posts on social media platforms (Facebook, Twitter, Instagram) • Making stories and reels. • Handling and replying to customers on messages and comments. • Organize page preview & Publishing posts and scheduling them. • Making monthly reports. • Helping on ideas of campaigns.



cover design

• Design

• Moderator

  • Oct 2019 - Mar 2020

  • Replying messages and comments • Selling products in messages • Scheduling orders and take all customers info • Handling escalations • Replying messages and comments • Selling products in messages • Scheduling orders and take all customers info • Handling escalations



fetchr

• Law Practice
• 1 - 100 Employee

• Call Center Agent

  • Oct 2018 - May 2019

  • Answer incoming calls and contact client by emailing them. Management and resolve customer complaints. • Sell products and place customer orders in the computer system. • Identify and escalate issues to supervisors. • Provide product and service information to customers. • Process orders, forms, and application. • Route calls to appropriate resources. • Document all call information according to standard operating procedures. • Answer incoming calls and contact client by emailing them. Management and resolve customer complaints. • Sell products and place customer orders in the computer system. • Identify and escalate issues to supervisors. • Provide product and service information to customers. • Process orders, forms, and application. • Route calls to appropriate resources. • Document all call information according to standard operating procedures.