Experience

Taj Misr Developments

• Egypt
• Real Estate
• 200 - 300 Employee

• Customer care assistant manager

  • Jul 2020 - Present

• Call center team leader act as call center manager

  • Jul 2020 - Dec 2021

• Customer care team leader

  • Jul 2020 - Dec 2021



Misr Italia Properties

• Egypt
• Real Estate
• 400 - 500 Employee

• Contact Center Agent

  • Jul 2019 - Jul 2020



Maxim Investment Group [MIG]

• Egypt
• Investment Management
• 100 - 200 Employee

• Call Center & Customer Service

  • Jun 2015 - Jul 2019

  ❖ Manage large amounts of inbound calls in a timely manner. ❖ Handle customer inquiries telephonically. ❖ Provide customers with information about our company and projects. ❖ Follow up customer calls where necessary. ❖ Produce monthly reports about the calls that were sent to sales managers. ❖ Review monthly reports that received from sales managers after the addition of feedbacks. ❖ Prepare media reports (how customers know us) to help the marketing department to take their marketing campaigns. ❖ Working on dead cases. ❖ Split follow-up cases between sales managers equally. Show less



Wasla Outsourcing

• Egypt
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Tele sales advisor

  • Jul 2014 - Oct 2014

  ❖ Provide information about products and services ❖ Take orders, determine charges, and oversee billing or payment ❖ ❖ Review or make changes to customer accounts ❖ Identifying appropriate products and services to meet the full range of customer needs. ❖ Responsible for ensuring KPI goals are met and/or exceeded on a daily, weekly, monthly, quarterly, and yearly basis as set up by Manager. ❖ Be pro-active with customer requests in terms of follow up and escalation. ❖ Action sales escalation queries and complaints in line with departmental procedures. ❖ Multitask and adapt to a fast-paced environment. Show less