Experience

Wunderman Amman

• Jordan
• Advertising Services
• 1 - 100 Employee

• Client Servicing Director

  • Apr 2022 - Present

  Leading the complete Client Servicing Department in Wunderman Amman, with a team of more than 10 people, managing multiple brands, and heading the dedicated cell for Housing Bank including creative department. Leading the complete Client Servicing Department in Wunderman Amman, with a team of more than 10 people, managing multiple brands, and heading the dedicated cell for Housing Bank including creative department.



Wunderman

• Advertising Services
• 700 & Above Employee

• Group Account Director

  • Oct 2020 - Present

  Update: Heading Housing Bank account dedicated team in the agency• Designing and implementing communication strategies to align with business goals• Taking a lead in clients’ marketing and advertising strategies• Liaising with clients at a senior level on a day-to-day basis• Completing projects and campaigns to specific schedule and within an agreed budget• Working closely with clients on both offline and online level where all campaigns are being handled on a 360 level (Social Media, offline, media, and digital) • Additional task is supervising the agency’s part as an outsourcing agency for Samsung’s SFMT in terms of HR tasks and procurementClients being handled currently: Microfund for Women, Loyalty Support Services(LSS), and Samsung SFMT(Samsung field marketing team) Show less

• Head of Digital Projects at Wunderman Jordan

  • Dec 2017 - Oct 2020

  In addition to the duties under the title Head of Customer Support:- Managing the development team’s pricing for all projects including but not limited to: video development, animating banners, and developing websites - Participating in all pitches and proposals that include digital projects, as well as creating suggested strategies, digital ideas with samples, in addition to pricing the digital services from the agency - Handling any digital related requests, starting with the briefing session to delivering all their related deliverables - Handling the project management part for the SEO services that the agency offers to its clients, through handling the strategy, KPIs, pricing, analysis, and reporting - Managing all the website development and maintenance projects, beginning with pricing, briefing the designers, managing the content creation, overseeing the development phase, reaching to launching the website Show less

• Head Of Customer Support

  • Feb 2015 - Dec 2017

  - Supervising and managing the moderation team in the Social Media department , including handling the budget and the hiring schemes of the team- Responsible of purchasing and managing all the Social Media tools needed for the whole department, including training the team members how to use the tools - Being involved with all the agency’s Social Media clients through having direct contact and training for all new products and services to be able to train the moderation team accordingly Show less



Yahoo

• Information Technology and Services
• 1 - 100 Employee

• Customer Support Specialist

  • Feb 2014 - Dec 2014

  - Provide support for Yahoo Customers through email & chat in English & Arabic, for multiple products and markets - Work with engineers & product support team to ensure resolution of the issue - Create and maintain help content in English and Arabic - Support and interact with outsourced vendor organizations - Ensure responses meet or exceed established metrics for response time, quality and customer satisfaction - Handle customer refunds for paid services according to procedure and guidelines Show less



Bayt.com

• 1 - 100 Employee

• Product Specialist (Customer Care)

  • Mar 2012 - Feb 2014

  - To handle (Assisted/Verified Assisted services ) as per the task list - To follow up with clients and confirm their satisfaction on the short listed CVs - Ensure user understands benefits of using website tools and basic functions by providing full site training physical or telephonic for all the system users - To leverage this relationship ultimately to promote Bayt.com products and services and motivate repeat client usage (Renewals) - To motivate clients to recommend Bayt.com through positive word of mouth (Referrals) - To obtain testimonials from clients on the benefits of Bayt.com services - To promote positive client experiences on Bayt.com Show less