Experience

Royal Food Service

• United States
• Food & Beverages
• 1 - 100 Employee

• Human Resources Manager

  • Sep 2013 - Present

  Brands:1- Nestle Toll House Cafe By Chip 2- Boccini Pizzeria3- Debs Al Reman 4- Laamousha Responsibilities: • Provide coaching, facilitation, advice and/or mediation to employees and management to resolve workplace issues.• Quality & Customer Service Assurance Auditing , Employees Hygiene and performance Auditing.• Working as per the policy of the company to ensure that all the Employees & Displayed products are up to the minimum standards. • Providing positive energy to the Employees to assure that they are working in a healthy environment. • Ensure that legal requirements are met to minimize exposure to liability. Act as a trusted advisor and provide insight and direction in the following areas:o Guidance through the corrective action process.o Improve manager and employee performance by identifying and clarifying problems; evaluating and implementing solutions; coaching and counseling managers and employees.• Work with other Dept Heads, Recruiters and business units to develop proper recruiting strategies for both internal and external focus:o Ensure job descriptions are up-to-date and accurately capture essential functions.o Interview with managers/applicants.o Discussion/collaboration on final disposition and compensation.o Facilitate actual recruitment efforts (agency/internal).• Work collaboratively with other Managers to deceiver the best solutions and services in all areas of performance, exit interviews and other specific HR functions.o Assist with human capital related cycles.o Conduct exit interviews to determine reasons behind voluntary separations.o Develop human resources solutions by collecting and analyzing information; recommending courses of action.o Process employee transactions such as transfers, promotions and terminationso Email/phone/meetings that communicate programs, policies, etc.o Support employee/manager questions on policies, procedures, programs, etc.



Professional Projects Group Company

• Human Resources Officer

  • Dec 2009 - Jan 2013

  Brands: 1- Le Sushi Bar 2- Versus Versace Cafe3- Tallu Hbabna Responsibilities: • Handling all the Chief Executive Office's work & duties.• Responsible of Scanning Cv’s , Interviewing , Hiring overseas Staff for the restaurants. • Responsible for managing the day-to-day administrative activities of the company including all issues related to staff and HR. • Proficient executive assistant to both the CEO and Chairman of the company. • Coordinate appointments, take care of all correspondence, government-related paper work (including knowledge of procedures), and office technology upkeep. • Working independently and ensure that office work is flowing smoothly.• Excellent interpersonal and team building skills• Very effective organizational & communications skills • In charge of staff's attendance and late attendance .• Good research skills, high proficiency with technology including word, PowerPoint, outlook, excel, among others.



Mohamed Naser Al-Sayer & Sons Establishment Company W.L.L.

• Kuwait
• Automotive
• 1 - 100 Employee

• Complaints Handling Officer / Call Center Audit Officer

  • Jan 2008 - Oct 2009

  Brands: 1- Toyota 2- Lexus Responsibilities: • in charge of customer satisfaction and resolving all customer issues• Escalate unresolved customer complaints to the appropriate entity on time• Negotiate with customers and discuss multiple solutions instead of settling for returns / refund.• Monitor and improve customer satisfaction and other related metrics• Training the new employees to ensure the customer's satisfaction. • Listing and auditing the employee's phone calls with the customer on a daily basis to insure that they have been following the right phone call script.• Creating the monthly quiz for the call center agents • Evaluate to inbound call center agents on a monthly basis.