Experience

Getway Automação Comercial

• Brazil
• Software Development
• 1 - 100 Employee

• Technical Support Analyst

  • Apr 2021 - Present

  Technical support of applications by remote desktop and telephone service, helping in the solution of doubts and incidents of the platform and also validating configurations of operating systems and network. It also performed query queries in the database. Technical support of applications by remote desktop and telephone service, helping in the solution of doubts and incidents of the platform and also validating configurations of operating systems and network. It also performed query queries in the database.



GLOBAL HITSS

• Brazil
• IT Services and IT Consulting
• 700 & Above Employee

• Back Office Assistant

  • Nov 2020 - Jan 2021

  Conducted a survey on customer needs, provide information on the progress of their orders (services), clarify doubts, monitor and ensure solutions to problems within the contracted SLA and consequently analyze opportunities. Prepare analytical reports of monitoring and performance of the area. Conducted a survey on customer needs, provide information on the progress of their orders (services), clarify doubts, monitor and ensure solutions to problems within the contracted SLA and consequently analyze opportunities. Prepare analytical reports of monitoring and performance of the area.



NetGlobe

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Staff

  • Nov 2019 - Oct 2020

  Service and Technical Support to Users of Video Conferencing Services; Telephone service, scheduling, support and technical monitoring of sessions; Control and preventive testing of videoconferencing environments, Installations and improvements in environments, performance and performance reporting. Service and Technical Support to Users of Video Conferencing Services; Telephone service, scheduling, support and technical monitoring of sessions; Control and preventive testing of videoconferencing environments, Installations and improvements in environments, performance and performance reporting.