Experience

Baroque Travel

• United States
• Travel Arrangements
• 1 - 100 Employee

• Luxury Lifestyle Concierge

  • Jan 2022 - Present



Blue Collection Real Estate

• United Arab Emirates
• Real Estate
• 1 - 100 Employee

• Client Manager

  • Aug 2021 - Jan 2022



Sunwing

• Canada
• Travel Arrangements
• 200 - 300 Employee

• Customer Service Executive

  • Oct 2016 - Jul 2020

  • Acting as a point of resolution for customers who have complains. • Using good judgement and initiative, developing resolutions to complains by phone, adhering to the Company Complaint Handling Policy. • Following correct escalation procedure to Line Management and Customer Relations. • Obtain and evaluate all relevant information to handle inquiries and complaints. • Direct requests and unresolved issues to the designated resource. • Record details of inquiries, comments and complaints and actions taken. • Communicate and co-ordinate with internal departments. • Confer with customers by phone about service, take reservations, cancelling reservations or obtain details of complaints. Record of customer interactions, noting details of inquiries and actions are taken. • Assisting accommodation partners with inquiries, complaints and resolving technical issues. • Resolving disputes between guests and accommodation partners.



Ecotur, S.A.

• Cuba
• Travel Arrangements
• 1 - 100 Employee

• Tour Guide

  • Sep 2012 - Feb 2014

  • Led guided tours and informational talks for groups of 35-60 tourists on 3-7 hours’ tours to natural highlights. • Educated and shared natural, geological and cultural history through story-telling and narrated bass ride to unable an emotional connection with their visit. Coordinate food programs for guests (60-100) including phone orders, report submission, food distribution. Communicate with the office regarding Visitor safety, submission timesheets and front line representative for the public. • Research and studied the language, culture, geography, natural and social history. • Connect the visitors the complexities of consequence and difficult balance of culture and international balance.



Cubanacan

• Hospitality
• 100 - 200 Employee

• Head Waiter

  • Jan 2011 - Feb 2012

  • Memorize restaurant’s wine stock and appropriate entrée pairings, leading to daily wine sales. • Write patron’s food order on slips, memorize orders and manage resources in a 120 + seats restaurant. • Provide high standard of customer service and financial transaction management while sustaining high levels of proficiency in the delivery of services in this busy restaurant. • Competently and accurately processed charges, produced bills and collect payments. • Checked and completed financial transactions for other staff members. • Consistently monitored compliance with health and safety policies and procedures.