Graduation Project

• Apr 2023 - Present

Customer Service Agent

• Sep 2022 - Mar 2023

- This job was beneficial to further enhance my skills in customer service - communication with customers through various channels - Maintaining a positive, empathetic, and professional attitude towards customers at all times - Acknowledging and resolving customer complaints - Processing orders, forms, applications, and requests - Ensure customer satisfaction and provide professional customer support - Managing a team of junior customer service representatives - Knowing our products inside and out so every question can be answered Show less

Sales And Marketing Intern

• Feb 2022 - Jul 2022

-Learned all related knowledge about customer solutions , systems and products to gain deep insights about paints and the paint industry - responsible for the coordination of all Marketing materials - supporting the Marketing department with organizing events, conferences and other activities - participation on events and conferences - arranging meetings with PR companies, which will work with the company on retainer basis - single point of contact to „Gloabl Media insight“ marketing agency that helps the company with digital and Social Media Marketing - in charge of the social media posting calendar - in charge of bringing in creative proposals to our marketing agency of how to improve our local website - secondary market research in UAE about our competitors - client meetings , part of sales calls and contract negotiations - in charge of keeping track of price lists for products and updating them in excel - making power point presentations for Caparol, which are presented on events - German representative for the company in the UAE market -weekly meetings with our marketing agency to keep each other updated and to ensure a smooth work flow - learned from first hand experience how to manage a paints showroom and all the involved responsibilities and tasks that come with it - learned a lot about design from our Head of Design Department in Caparol Paints LLC - Learned additional helpful Sales tactics through conversations with different Sales people that are well experienced in the field - learned how to do benchmarking of products to stand out in the industry and set us apart from competitors -took part in the creation of advertising video‘s for the company and had set days with a professional film crew and learned the key aspects of making marketing advertising videos - public introduction speeches on events to enhance my public speaking and communication skills Show less

Customer Service Agent

• Nov 2021 - Feb 2022

- This job helped me to further enhance my skills in customer service and to gain some insights in the fashion industry. - handle all kind of customer inquiries via phone, email and social media channels. - Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise - Maintain financial accounts by processing customer adjustments - I worked in this job for 4 months and had to stop due to my upcoming full time internship in Dubai to be able to invest all my time and energy there . Show less

Floor Team Lead

• Jan 2021 - Sep 2021

- In this job I learned as well a lot about customer service since I was interacting with customers on a daily basis . -This position thought me a lot of valuable skills of how to solve customer complaints . - As a Team leader I was in charge of handling incoming orders from suppliers and managing customer complaints.- I was taking care of the inventory of products and assigning daily tasks to employees. - I was in charge of giving feedback to current employees as well as training new employees and showing them how everything works. Show less

Store Cashier

• Aug 2020 - Jan 2021

- Registering sales on a cash register by scanning items, itemizing and totaling customers’ purchases- Maintaining checkout operations by following policies and procedures and reporting needed changes- Maintaining a safe and clean working environment by complying with procedures, rules, and regulations- Contributed to team effort by accomplishing related results as needed

Production Team Member

• Aug 2019 - Aug 2019

-1 month full time job to finance my bachelor study and to gain an experience in the pharmaceutical industry - mainly involved in making sure the production process is running flawlessly -1 month full time job to finance my bachelor study and to gain an experience in the pharmaceutical industry - mainly involved in making sure the production process is running flawlessly

Production Team Member

• Mar 2019 - Mar 2019

-1 month full-time summer job to finance my bachelor studies and to gain some additional work experience in the cosmetics industry - Mainly involved in packing of products for customers -1 month full-time summer job to finance my bachelor studies and to gain some additional work experience in the cosmetics industry - Mainly involved in packing of products for customers

Junior Team lead

• Sep 2016 - Nov 2018

- was promoted to a team Leads role and in charge of a small team- I was responsible for the daily revenues , handling customer complaints and training and supervising new employees. -I was an intermediate channel of communication between employees and the owner of the petrol station . - I gained a lot of experience in customer service as well as many problem solving skills . -I learned the value of responsibility and had to make a lot of decisions myself . -I learned to work and make decisions under a lot of stress and pressure some days . -This job provided me with many skills that made me the person I am today . Show less

Store cashier

• Sep 2015 - Sep 2016

- Registering sales on a cash register by scanning items, itemizing and totaling customers' purchases- Resolving customer issues and answering questions- Maintaining checkout operations by following policies and procedures and reporting needed changes- Contributing to team effort by accomplishing related results as needed- Providing a positive customer experience with fair, friendly, and courteous service