Project Leader

• Sep 2019 - Present

Team Leader

• Jan 2018 - Sep 2019

Activities and responsibilities:- Development of functional analysis and technical design following customer requirements.- Detail the final product (requirements, technical design, tests and deliverables) to be done by the team.- Supervise the implementation of product development.- Manage the execution of user and system tests.- Estimate team's efforts.- Personnel development.- Make follow-up reports for the client.- Plan and follow up on its scope of action, documenting progress and planning ETC.- Identify and communicate risks and problems.- Consolidate, transmit and put into practice the functional, technical and methodological knowledge acquired.- Manage team productivity.- Collaborate in the management of customer expectations (scope, deadlines, equipment, quality ...)- Collaborate on proposals that meet customer needs. Projects and Clients:Orange - RPA development and maintenance Project (UiPath)Allianz - RPA development Project (UiPath)Bayer - RPA development Project (UiPath)CaixaBank - RPA development Project (UiPath)Bravo - development Project (BluePrism) Technologies and used methodologies:UiPath, BluePrism, Bash Script, Java, JavaScript, Oracle, PHP.

Senior Developer

• Jan 2015 - Dec 2017

Client: OrangeProject name: End customer incident management service.Description of the project:* Resolution of final customer incidents in the Orange information systems. - Improve incident resolution times.- Review of the current management process in order to improve efficiency times.- Process industrialization for block management, avoiding one-to-one treatments.- Ensure the quality of management, minimizing the risks of manual management.- Decrease the reopening rate - Homogenization of responses to call centre platforms Activities and responsibilities:- Establish follow-up meetings with the client.- Personnel development.- Management of local teams and offshore (Bogotá).- Data relationship between Orange information systems.- Estimate team's efforts.- Web-tool development for Orange management incidents.- Programming bash scripts to automate the management and resolution of incidents.- Management of customer withdrawn and client cancellation.- PL / SQL programming in Oracle database environments (Toad, SQLPlus).- Management and incidents resolution using Remedy tool (Action Request 5.01) Technologies and used methodologies: UiPath, BluePrism, Batch File, Java, JavaScript, MS Excel, Oracle, PHP5, Shell Script

Developer

• Mar 2011 - Dec 2014

Client: OrangeProject name: Final Customer Service for Q2 2012Description of the project:* Resolution of final customer incidents in the Orange information systems. - Improve incident resolution times.- Review of the current management process in order to improve efficiency times.- Process industrialization for block management, avoiding one-to-one treatments.- Ensure the quality of management, minimizing the risks of manual management.- Decrease the reopening rate.- Homogenization of responses to call centre platforms. Activities and responsibilities:- Data relationship between Orange information systems.- Web-tool development for Orange management incidents.- Programming bash scripts to automate the management and resolution of incidents.- Management of customer withdrawn and client cancellation.- PL / SQL programming in Oracle database environments (Toad, SQLPlus).- Management and incidents resolution using Remedy tool (Action Request 5.01). Technologies and used methodologies: Batch File, Java, JavaScript, MS Excel, Oracle, PHP5, Shell Script

Junior Programmer

• May 2009 - Mar 2011

Client: OrangeDescription of the project:* Resolution of final customer incidents in the Orange information systems. - Improve incident resolution times.- Review of the current management process in order to improve efficiency times.- Process industrialization for block management, avoiding one-to-one treatments- Ensure the quality of management, minimizing the risks of manual management.- Decrease the reopening rate - Homogenization of responses to call centre platforms Activities and responsibilities:- Programming bash scripts to automate the management and resolution of incidents.- Management of customer withdrawn and client cancellation.- PL / SQL programming in Oracle database environments (Toad, SQLPlus).- Management and incidents resolution using Remedy tool (Action Request 5.01)Technologies and used methodologies: Oracle, Shell Script

scholarship assistant

• Dec 2007 - Dec 2008

Client: Deputation of AlicanteProject name: Development Unit of the IT DepartmentDescription of the project:It is a public body constituted by the Provincial Council of Alicante with the aim of managing and collecting the municipal taxes of the municipalities of the province of Alicante (Spain). Suma, as a local authority exercises its competences in the application of taxes and revenue management by delegation of the City Councils and other Administrations that so decide. Regarding the management of this activity:- Real State Tax (IBI).- Tax on Economic Activities (IAE).- Tax on Mechanical Traction Vehicles (IVTM).- Tax on the Increase of the Land Value (IIVTNU).- Tax on Constructions, Installations and Works (ICIO).- Traffic sanctions. Activities and responsibilities:- Agreement in practices by the Cabinet of Initiatives for Employment (GIPE) of the University of Alicante, in the Development Unit of the IT Department of SUMA Tax Management, performing functions of a programmer in Visual C ++, Crystal Reports, IReports, Oracle environments PL / SQL, MS Access, MS Excel, Java, shell script and Bach processes, in the central office (Alicante).- Programming related to Tax Management and Cadastral management. Technologies and used methodologies: Batch File, C++, Java, MS Excel, Oracle, Shell Script