Service Delivery Manager

• Jan 2023 - Present

Information Technology Project Coordinator

• Jul 2021 - Dec 2022

Part of a project's coordination team for the BCS4EP consortium. My role is to take into account internal and transversal needs and to manage their implementation in order to allow a constant evolution and improvement of the service provided to our client.To do this, in strong and narrow collaboration with the Process Managers and the Change Management, we are responsible to lead the project and to establish its masterplan and schedule, accordingly with all the stakeholders involved, until its implementation and delivery. Show less

Technical Team Manager

• Dec 2020 - Jul 2021

As a Technical Manager, I supervised the "Application and Deployment" team as well as the "Loadtest" team (20 people) within an IT unit of the European Parliament (BCS4EP consortium).My main role was to manage the teams and ensure that their activities are in accordance with the release policy. Also checking the quality of the releases in order to ensure the stability of the applications was in our attribution.

Information Technology Coordinator

• Aug 2018 - Dec 2020

Within an European Institution's IT unit, I'm working for a department in charge of the deployment for softwares and applications used by the European Officials.My main role, as a coordinator of a Unix/Linux and DBA engineers team, is to manage and supervise its activity in line with the release planning and to verify the releases's consistencies and compliance with the policy in place.I'm also responsible of the apps and servers decommissioning process.Moreover, I handle the role of back-up for my Technical Manager ( who leads two different teams for a total of 20 engineers ) Show less

IT Support Engineer L2

• Oct 2016 - Aug 2018

As a Level 2 Support Engineer, in addition of my initial tasks below, I was in charge of the European VIP support for all IT purposes.I had also the opportunity to work on a daily basis on the administration of SCCM and helping to implement a new Citrix infrastructure project.Also, I ran the project of the local printers replacement for the luxembourg's office and worked closely with other local teams during the refresh of the building for all IT proposal (meeting and Videoconferencing rooms, virtual reception, modern & digital workspace) Show less

IT Service Desk Engineer

• May 2015 - Oct 2016

As a member of the European Unit, I was responsible of the IT support/Helpdesk for Dimension Data places in Europe. I was also in charge of the local infrastructure and IT devices for Dimension Data Luxembourg

IT Intern

• Jan 2015 - Feb 2015

The purpose of my internship at E-B-TRANS was to replace the existing ThinClient infrastructure by a new generation. It was an end-to-end project. From the selection of the provider, the mastering of the embedded MS Windows OS, the installation of a dedicated server for the monitoring software, testing and shipping to all the European entities of the Group. The purpose of my internship at E-B-TRANS was to replace the existing ThinClient infrastructure by a new generation. It was an end-to-end project. From the selection of the provider, the mastering of the embedded MS Windows OS, the installation of a dedicated server for the monitoring software, testing and shipping to all the European entities of the Group.

Technicien en télécommunication

• Sep 2010 - May 2014

As a chief of station, my mission was to deploy in total autonomy a heavy transmission vehicle and to manage a technician's team.I worked closely with Thales and Ineo engineers for the maintenance and the scalability of the UHF and VHF radio devices and the IT equipement.

Technicien exploitation réseaux et systèmes

• Jul 2008 - Aug 2010

During my stay in Djibouti, my role was to ensure the continuity of the telephony and audio infrastructure for all the French army forces on the territory.

Opérateur en télécommunication

• Jan 2006 - Jul 2008