Experience

SydneyFacile

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Co-Founder & Director

  • Nov 2016 - Present

  SydneyFacile is a Sydney based travel agency dedicated to European travellers. From Sydney, SydneyFacile organises tailored travels and unique experiences (including vehicle rentals & purchases, accommodation and transportation) within Australia and New Zealand. Discover the red Centre or the Great Barrier Reed with us for a truly unique and amazing experience. SydneyFacile is a Sydney based travel agency dedicated to European travellers. From Sydney, SydneyFacile organises tailored travels and unique experiences (including vehicle rentals & purchases, accommodation and transportation) within Australia and New Zealand. Discover the red Centre or the Great Barrier Reed with us for a truly unique and amazing experience.



Bespoke Concierge Services

• Australia
• Consumer Services

• Co-Founder & Director

  • Nov 2015 - Present

  Bespoke Concierge Services provides boutique and bespoke personalised concierge and lifestyle management services to individuals and professionals with busy work and home schedules. The majority of our clients visit Australia from either the UAE, the USA, Russia or Europe. www.bc-services.com.au Bespoke Concierge Services provides boutique and bespoke personalised concierge and lifestyle management services to individuals and professionals with busy work and home schedules. The majority of our clients visit Australia from either the UAE, the USA, Russia or Europe. www.bc-services.com.au



MOXEY FARMS PTY LIMITED

• 1 - 100 Employee

• Special Project Coordinator

  • Dec 2021 - Apr 2022



Triomphe Tutoring

• E-Learning Providers

• Tutor

  • Oct 2013 - Dec 2021

  I offer tailor-made French lessons for all levels. I can either come to you or we can choose the Zoom option, so you don't have to worry about running around. Whether you're just starting, would like to improve your level of knowledge, French grammar and vocabulary, I'll make sure you get your money's worth. I offer tailor-made French lessons for all levels. I can either come to you or we can choose the Zoom option, so you don't have to worry about running around. Whether you're just starting, would like to improve your level of knowledge, French grammar and vocabulary, I'll make sure you get your money's worth.



Trivett

• Retail Motor Vehicles
• 1 - 100 Employee

• Client Experience Manager (Rolls Royce, Bentley, Aston Martin, McLaren)

  • Aug 2015 - Apr 2016

  Trivett Bespoke specialises in Rolls Royce, Bentley, Aston Martin and McLaren products. In my current role, I am the important link between our VIP clients and the business, ensuring optimum customer satisfaction whilst delivering bespoke, five star service. Trivett Bespoke specialises in Rolls Royce, Bentley, Aston Martin and McLaren products. In my current role, I am the important link between our VIP clients and the business, ensuring optimum customer satisfaction whilst delivering bespoke, five star service.



Hamilton Island

• Australia
• Hospitality
• 300 - 400 Employee

• VIP Director

  • Mar 2014 - Apr 2015

  Hamilton Island and qualia cater to premium guests including celebrities and public figures from around the globe, and hold a reputation for impeccable quality and luxury, including membership of Relais & Chateaux. As the first point of contact for premium guests and the face of Hamilton Island, I provided impeccable service catering to the every need of premium guests. This included managing business and operational activities to achieve the company vision and mission. Integral to the achievement of service quality was my ability to effectively lead a high-performance team. This included oversight of staff performance and training to maintain company reputation and market status. In addition to having access to aircraft and rotorcraft, I managed a fleet of vehicles and a list of influential contacts to design and execute client-tailored guest experiences. This is evidenced by repeat patronage and outstanding feedback received from premium guests. I was also awarded a Silver Eminence Award for outstanding customer service on Hamilton Island. In addition to meeting the daily needs of guests, I also coordinated elite events, including the renowned qualia Charles Heidsieck Lunch, and Paspaley events. I also conducted sales and marketing activities to upsell premium guest products and experiences. Show less



Sur Bourke Espresso Bar

• Sydney, Australia

• Co-Founder & Associate Director

  • Feb 2011 - Oct 2013

  Featured in Sydney’s Good Café Guide within 12 months of creation, Sur Bourke Espresso Bar became renowned for exemplary levels of service and quality. Favourably reviewed in several independent publications, Sur Bourke Espresso Bar brought an engaging, boutique atmosphere to metropolitan Darlinghurst. As Founder and Director I researched, planned and established the business before managing and ultimately profitably selling Sur Bourke Espresso Bar six months ahead of the projected target. The success of this business was built upon my business acumen within a highly competitive industry, operational management skills, and ability to win and maintain customer loyalty. Show less



Air France

• France
• Airlines and Aviation
• 700 & Above Employee

• Duty Manager, Support Services

  • Apr 2008 - Jan 2010

  Based on a broad understanding of the market and organisation, and a network of established internal and external relationships, I was promoted to the role of Duty Manager – Support Services. This role focused on leading the centralisation of Air France’s sales and service activities for the APAC market to Sydney, and eventual integration of KLM Royal Dutch Airlines within the Sydney centre. In particular I specialised in driving direct sales, including via contact centre and online, and spearheaded sales initiatives and promotions, including those targeted at premium members. I was also responsible for the management of key initiatives and projects within the organisation.Most notably within this role I introduced company Quality Service Standards, and implemented a Quality Action Plan which enabled the maintenance and monitoring of customer satisfaction levels. In addition I managed the training department to further ensure the quality of client service within APAC region.Unfailingly innovative in my pursuit of quality, I conducted end-to-end planning, coordination and implementation of new business projects. This included development of business cases for presentation to senior management, and analysing project impacts. I also defined critical milestones, communicating with stakeholders to ensure timely delivery. Show less

• Operations and Quality Manager

  • Jan 2005 - Apr 2008

  Initially employed as a Supervisor, I was responsible for the launch and supervision of the Air France Contact Centre within the Australia and Singapore markets.Within this position I played an integral role in driving market growth while maintaining Air France’s impeccable service provision and quality expectations. Upon the strength of my achievements I was promoted to the role of Operations and Quality Manager Reservations Centre, reporting directly to the General Manager. This role encompassed responsibility for operations management of the Air France Sales and Service Centre. This included development and delivery of P&L, analysing and reporting on market performance to executive management, and management of 5 supervisors and up to 70 staff.Key to the achievement of business and market objectives was my ability to develop and maintain effective relationships with key APAC establishments and market holders. I also liaised broadly across the organisation to ensure seamless service provision. Show less