Yankee Ng

Senior Customer Service Manager at Manulife Hong Kong and Macau
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Contact Information
us****@****om
(386) 825-5501
Location
Hong Kong, Hong Kong SAR, HK

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Credentials

  • Appreciation at Work Certified Facilitator
    Appreciation at Work
    Jul, 2022
    - Nov, 2024
  • Become a Manager
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Creating a Culture of Collaboration
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Creating a Culture of Learning
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Design Thinking: Customer Experience
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Discovering Your Strengths
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Talent Management
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Coaching and Developing Employees
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Developing a Learning Mindset
    LinkedIn
    Dec, 2019
    - Nov, 2024
  • People Analytics
    University of Pennsylvania
    Mar, 2019
    - Nov, 2024
  • The Power of Team Culture
    University of Pennsylvania
    Mar, 2019
    - Nov, 2024

Experience

  • Manulife Hong Kong and Macau
    • Hong Kong
    • Financial Services
    • 700 & Above Employee
    • Senior Customer Service Manager
      • Dec 2022 - Present

  • Prudential Hong Kong
    • Hong Kong
    • Insurance
    • 700 & Above Employee
    • Manager, CS Quality Assurance and Training
      • Apr 2022 - Dec 2022

    • Assistant Manager, CS & Claims Quality Assurance and Training
      • Nov 2019 - Apr 2022

      CS & Claims Quality Assurance and Training

  • AXA Hong Kong and Macau
    • Hong Kong
    • Insurance
    • 400 - 500 Employee
    • Assistant Customer Care Manager
      • Dec 2014 - Nov 2019

  • Zurich Insurance
    • Switzerland
    • Insurance
    • 700 & Above Employee
    • Customer Care Consultant
      • Mar 2013 - Dec 2014

  • MetLife
    • United States
    • Insurance
    • 700 & Above Employee
    • Customer Service Officer
      • Dec 2009 - Dec 2012

  • Prudential Hong Kong
    • Hong Kong
    • Insurance
    • 700 & Above Employee
    • Officer
      • May 2007 - Dec 2009

  • PCCW
    • Hong Kong
    • Software Development
    • 700 & Above Employee
    • Customer Service Executive
      • May 2004 - May 2007

Education

  • Sacred Heart Canossian College of Commerce
    Business Administration and Management, General
    -

Community

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