Yaniv Hen - CPQC, ITILv4, CSM, CSPO
Customer Success Manager | Global ITSM Solutions at SysAid Technologies Ltd.- Claim this Profile
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Bio
Steve Griffin
I had the pleasure of working with Yaniv in managing the Santa Light Winterfest project at Canada's Wonderland. Yaniv's ability to juggle multiple tasks and responsibilities made a dramatic difference in the productivity level of our team. He established order through aligning roles and responsibilities, reporting on installation progress, implementing safety processes and procedures, and managing inventory and logistics for millions of dollars worth of stock. Regardless of tight deadlines, new project additions, or unexpected issues, Yaniv made sure team morale was always positive. Yaniv's strong organizational skills and efficient management allowed us to deliver 50% more than the scope of the initial goals. Yaniv is an asset to any team and earns my highest recommendation.
Laura Webb
Yaniv lead a number of successful process improvement projects during our time at Rogers. His people centric mindset allowed him to work with each team to identify problems and facilitate easy adoption of proposed solutions. Using this approach he achieved great improvements and high recommendations from project sponsors.
Steve Griffin
I had the pleasure of working with Yaniv in managing the Santa Light Winterfest project at Canada's Wonderland. Yaniv's ability to juggle multiple tasks and responsibilities made a dramatic difference in the productivity level of our team. He established order through aligning roles and responsibilities, reporting on installation progress, implementing safety processes and procedures, and managing inventory and logistics for millions of dollars worth of stock. Regardless of tight deadlines, new project additions, or unexpected issues, Yaniv made sure team morale was always positive. Yaniv's strong organizational skills and efficient management allowed us to deliver 50% more than the scope of the initial goals. Yaniv is an asset to any team and earns my highest recommendation.
Laura Webb
Yaniv lead a number of successful process improvement projects during our time at Rogers. His people centric mindset allowed him to work with each team to identify problems and facilitate easy adoption of proposed solutions. Using this approach he achieved great improvements and high recommendations from project sponsors.
Steve Griffin
I had the pleasure of working with Yaniv in managing the Santa Light Winterfest project at Canada's Wonderland. Yaniv's ability to juggle multiple tasks and responsibilities made a dramatic difference in the productivity level of our team. He established order through aligning roles and responsibilities, reporting on installation progress, implementing safety processes and procedures, and managing inventory and logistics for millions of dollars worth of stock. Regardless of tight deadlines, new project additions, or unexpected issues, Yaniv made sure team morale was always positive. Yaniv's strong organizational skills and efficient management allowed us to deliver 50% more than the scope of the initial goals. Yaniv is an asset to any team and earns my highest recommendation.
Laura Webb
Yaniv lead a number of successful process improvement projects during our time at Rogers. His people centric mindset allowed him to work with each team to identify problems and facilitate easy adoption of proposed solutions. Using this approach he achieved great improvements and high recommendations from project sponsors.
Steve Griffin
I had the pleasure of working with Yaniv in managing the Santa Light Winterfest project at Canada's Wonderland. Yaniv's ability to juggle multiple tasks and responsibilities made a dramatic difference in the productivity level of our team. He established order through aligning roles and responsibilities, reporting on installation progress, implementing safety processes and procedures, and managing inventory and logistics for millions of dollars worth of stock. Regardless of tight deadlines, new project additions, or unexpected issues, Yaniv made sure team morale was always positive. Yaniv's strong organizational skills and efficient management allowed us to deliver 50% more than the scope of the initial goals. Yaniv is an asset to any team and earns my highest recommendation.
Laura Webb
Yaniv lead a number of successful process improvement projects during our time at Rogers. His people centric mindset allowed him to work with each team to identify problems and facilitate easy adoption of proposed solutions. Using this approach he achieved great improvements and high recommendations from project sponsors.
Credentials
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Certified Positive Intelligence Coach (CPQC)
Positive IntelligenceApr, 2022- Nov, 2024 -
Advanced Certified Customer Success Manager - Level 2
Pulse Academy by GainsightFeb, 2022- Nov, 2024 -
Certified Customer Success Manager
Pulse Academy by GainsightDec, 2021- Nov, 2024 -
Agile Certified Professional In Marketing
ICAgileNov, 2020- Nov, 2024 -
ITIL 4
AXELOS Global Best PracticeAug, 2020- Nov, 2024 -
Enterprise Design Thinking Co-Creator
IBMMay, 2020- Nov, 2024 -
Practitioner - Enterprise Design Thinking
IBMApr, 2020- Nov, 2024 -
Scrum Master Professional Certificate - SMPC®
CertiProfMar, 2021- Nov, 2024 -
Certified Scrum Product Owner (CSPO)
Scrum AllianceFeb, 2020- Nov, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceJan, 2020- Nov, 2024 -
Six Sigma Yellow Belt
6SIGMAstudy - The global certification body for six sigma certifications
Experience
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SysAid
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Israel
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Software Development
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100 - 200 Employee
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Customer Success Manager | Global ITSM Solutions
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Aug 2021 - Present
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Global ITSM Solutions | Sales
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Feb 2021 - Aug 2021
Helping CTOs and IT Managers globally by optimizing their IT services with a one stop shop ITSM solution.- Problem Management- Incident Management- Asset Management + CMDB- Change Management- Reporting and BI Analytics- Help Desk- Self Serve Portal- Knowledge Base- Work Flow Designer- Remote Diagnostic- Chat Functionality- Project Management- Work Flow Automation- MSP Toolsand much much more. SysAid solution is fully customizable to the needs of your IT ecosystem.Visit: www.sysaid.com and connect with me to learn more about how SysAid can help you serve your end users with much more efficiency and productivity. 🎯
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Positive Intelligence
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United States
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Professional Training and Coaching
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500 - 600 Employee
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Mental Fitness | Positive Intelligence Coach
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Nov 2020 - Present
https://marketplace.positiveintelligence.com/profiles/6290daf39c4929d231414ab9 https://marketplace.positiveintelligence.com/profiles/6290daf39c4929d231414ab9
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TCG Cloud
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Sr. Cloud Consultant | IaaS
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Feb 2020 - Nov 2020
- Let me show you how to create a global server in under 5minThe Tecorp Group is a full service cloud infrastructure Public IaaS Provider:- 13 Top Tier Data Center across 5 continents- Fully Automated Cloud Management Console- Certified: HIPAA, ISO 27001, GDPR, SOC 1, SOC 2- 24/7/365 Live Support + Migration Support- Storage Solutions / Cloud Backups / Disaster Recovery / Cloud Security & more.. - Let me show you how to create a global server in under 5minThe Tecorp Group is a full service cloud infrastructure Public IaaS Provider:- 13 Top Tier Data Center across 5 continents- Fully Automated Cloud Management Console- Certified: HIPAA, ISO 27001, GDPR, SOC 1, SOC 2- 24/7/365 Live Support + Migration Support- Storage Solutions / Cloud Backups / Disaster Recovery / Cloud Security & more..
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Sr Project Manager | Winterfest
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Sep 2018 - Feb 2020
- Led the installation operations of over 1.2million lights across 12 sites in the park for their first ever Winterfest event- Led the documentation of training and safety procedures- Expanded installation operations to an additional 4 zones in the park to increase capacity due to event success - Led the installation operations of over 1.2million lights across 12 sites in the park for their first ever Winterfest event- Led the documentation of training and safety procedures- Expanded installation operations to an additional 4 zones in the park to increase capacity due to event success
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Rogers Communications
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Canada
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Telecommunications
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700 & Above Employee
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Manager - Business Process Improvement & Design | Media
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Feb 2017 - Aug 2017
- Delivered a portfolio of projects that improved processes within Rogers Media Ad Operations and delivered additional projects that reduced French translation errors through the implementation of a centralized self - serve portal.
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Manager Continuous Improvement - Retail & Technical
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Jul 2015 - Feb 2017
- Developed and deployed a new continuous improvement team focused on improving retail customer experiences. - Managed a funnel of customer and employee process improvement opportunities that were affecting experiences across retail and technical support touch points. The team utilized Lean and Six Sigma methods and tools to identify the root causes of various broken customer and employee facing processes and worked cross functionally to Define, Measure, Analyze , Improve and Control the processes.
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Sr Business Process Improvement Analyst - Account change & Retention
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Nov 2014 - Jul 2015
- Designed customer and employee facing business use cases, business requirements & processes for wireless, cable and internet products & services
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Business Process Improvement Analyst - Design & Support
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Apr 2013 - Nov 2014
- Designed customer experience and installation processes for technicians who installed Fiber to the home, and to the building.
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Project Analyst - Operations readiness
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Mar 2012 - Apr 2013
- Delivered methods and procedures to training teams and call center employees for handling calls related to a cable TV network update.
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Senior operational assistant / Tier 2 - Cable repair support
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Oct 2009 - Mar 2012
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GLENTEL Inc.
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Canada
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Retail
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700 & Above Employee
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Assistant Manager - Promenade
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Apr 2007 - Jun 2009
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TRICELL
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Belgium
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1 - 100 Employee
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Account Manager - Wireless Sales
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Feb 2006 - Mar 2007
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