Human Resources Manager

• Nov 2021 - Jun 2023

Adjunct Professor School of Business

• Jan 2020 - Apr 2023

Human Resources Manager

• Jun 2019 - Oct 2021

Develop and implement initiatives to support business strategies and growth. Review and implement employee benefits programs. Counsel employees and department managers on employee relations issues. Oversee all day-to-day HR processes: recruiting, hiring, training, compensation etc. Develop and implement initiatives to support business strategies and growth. Review and implement employee benefits programs. Counsel employees and department managers on employee relations issues. Oversee all day-to-day HR processes: recruiting, hiring, training, compensation etc.

HR Business Partner

• Jul 2018 - Jun 2019

Developed partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations, identified areas of improvement and developed appropriate program to address deficiencies. Operate as change agent and employee champion. ✯ Serve as a trusted advisor, initiating and maintaining effective… Show more Developed partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations, identified areas of improvement and developed appropriate program to address deficiencies. Operate as change agent and employee champion. ✯ Serve as a trusted advisor, initiating and maintaining effective communications with sales leadership and employees to provide coaching and guidance on matters related to performance management. ✯ Ensure staff and management continued to develop their skills, providing coaching and direction on the most serious issues, increasing management participation in reducing high agent turnover. ✯ Responsible for establishing and maintaining an effective business partnership with sales leaders in Latin American division spanning over 1000 field representatives. ✯ Onboard new sales leaders in the field, develop and facilitate training to field employees & leaders on a wide range of HR related topics. Lead and/or provide support with the rollout of HR programs, policies, and other business initiatives. Show less Developed partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations, identified areas of improvement and developed appropriate program to address deficiencies. Operate as change agent and employee champion. ✯ Serve as a trusted advisor, initiating and maintaining effective… Show more Developed partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations, identified areas of improvement and developed appropriate program to address deficiencies. Operate as change agent and employee champion. ✯ Serve as a trusted advisor, initiating and maintaining effective communications with sales leadership and employees to provide coaching and guidance on matters related to performance management. ✯ Ensure staff and management continued to develop their skills, providing coaching and direction on the most serious issues, increasing management participation in reducing high agent turnover. ✯ Responsible for establishing and maintaining an effective business partnership with sales leaders in Latin American division spanning over 1000 field representatives. ✯ Onboard new sales leaders in the field, develop and facilitate training to field employees & leaders on a wide range of HR related topics. Lead and/or provide support with the rollout of HR programs, policies, and other business initiatives. Show less

Human Resources & Business Manager

• Apr 2012 - Jan 2018

Maintained and enhanced the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduled management conferences with employees; hearing and resolving employee grievances; counseled employees and supervisors. ✯ Because of my efforts and distinctive HR approach, I was… Show more Maintained and enhanced the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduled management conferences with employees; hearing and resolving employee grievances; counseled employees and supervisors. ✯ Because of my efforts and distinctive HR approach, I was successful in improving employee engagement and productivity with minimal increase to the operational budget. ✯ Re-invented and implemented new recruitment, staffing, and workforce development programs to meet advancements in product operations, technology, and management. ✯ Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings. Show less Maintained and enhanced the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduled management conferences with employees; hearing and resolving employee grievances; counseled employees and supervisors. ✯ Because of my efforts and distinctive HR approach, I was… Show more Maintained and enhanced the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduled management conferences with employees; hearing and resolving employee grievances; counseled employees and supervisors. ✯ Because of my efforts and distinctive HR approach, I was successful in improving employee engagement and productivity with minimal increase to the operational budget. ✯ Re-invented and implemented new recruitment, staffing, and workforce development programs to meet advancements in product operations, technology, and management. ✯ Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings. Show less

HR Manager

• Oct 2009 - Apr 2012

Supervised the work of office and administrative employees to ensure adherence to quality standards, deadlines, and procedures. Performed HR related duties, maintained HR forms, and provided on-site employee support. Supported all Florida offices and coordinated all Medicare/Medicaid events. ✯ Prepared monthly financial reports for providers, MSO’s and IPA’s, reducing the workload of the provider representatives, allowing resources to be directed towards improving the… Show more Supervised the work of office and administrative employees to ensure adherence to quality standards, deadlines, and procedures. Performed HR related duties, maintained HR forms, and provided on-site employee support. Supported all Florida offices and coordinated all Medicare/Medicaid events. ✯ Prepared monthly financial reports for providers, MSO’s and IPA’s, reducing the workload of the provider representatives, allowing resources to be directed towards improving the healthcare network. ✯ Coordinated and assisted with company-wide training to ensure compliance with company guidelines, resulting in increased provider satisfaction in areas such as claims processing. ✯ Assisted management and staff with annual year-end processes and data audits, resulting in an increase of both provider and member fulfillment. Show less Supervised the work of office and administrative employees to ensure adherence to quality standards, deadlines, and procedures. Performed HR related duties, maintained HR forms, and provided on-site employee support. Supported all Florida offices and coordinated all Medicare/Medicaid events. ✯ Prepared monthly financial reports for providers, MSO’s and IPA’s, reducing the workload of the provider representatives, allowing resources to be directed towards improving the… Show more Supervised the work of office and administrative employees to ensure adherence to quality standards, deadlines, and procedures. Performed HR related duties, maintained HR forms, and provided on-site employee support. Supported all Florida offices and coordinated all Medicare/Medicaid events. ✯ Prepared monthly financial reports for providers, MSO’s and IPA’s, reducing the workload of the provider representatives, allowing resources to be directed towards improving the healthcare network. ✯ Coordinated and assisted with company-wide training to ensure compliance with company guidelines, resulting in increased provider satisfaction in areas such as claims processing. ✯ Assisted management and staff with annual year-end processes and data audits, resulting in an increase of both provider and member fulfillment. Show less

Director of Human Resources

• Mar 2003 - Jul 2009

Led the full scope of operations for the human resources department, including development, implementation, and oversight of policies and procedures, employee challenge and litigation process, strategic planning, mergers and acquisitions, employee relations, employee administration, and compensation. Served as counsel to CEO and CAO on all HR matters, leadership, and management issues. ✯ Joined a struggling organization, initiated changes for organizational restructuring, and … Show more Led the full scope of operations for the human resources department, including development, implementation, and oversight of policies and procedures, employee challenge and litigation process, strategic planning, mergers and acquisitions, employee relations, employee administration, and compensation. Served as counsel to CEO and CAO on all HR matters, leadership, and management issues. ✯ Joined a struggling organization, initiated changes for organizational restructuring, and successfully led a staff of four in the HR management of over 400 employees. ✯ Restructured recruiting efforts for multiple locations through the creation of an interview guide, applicant guide and recommended channels for candidate recruitment; integrated to intranet for easy accessibility by all managers, which streamlined the process and significantly reduced recruiting costs. ✯ Reduced overall company benefit costs by approximately 10% after researching and implementing plan and tier changes; made recommendations that were accepted, to initiate a 100% employer paid benefit plan for tier 1 employees with a savings of 6%. Show less Led the full scope of operations for the human resources department, including development, implementation, and oversight of policies and procedures, employee challenge and litigation process, strategic planning, mergers and acquisitions, employee relations, employee administration, and compensation. Served as counsel to CEO and CAO on all HR matters, leadership, and management issues. ✯ Joined a struggling organization, initiated changes for organizational restructuring, and … Show more Led the full scope of operations for the human resources department, including development, implementation, and oversight of policies and procedures, employee challenge and litigation process, strategic planning, mergers and acquisitions, employee relations, employee administration, and compensation. Served as counsel to CEO and CAO on all HR matters, leadership, and management issues. ✯ Joined a struggling organization, initiated changes for organizational restructuring, and successfully led a staff of four in the HR management of over 400 employees. ✯ Restructured recruiting efforts for multiple locations through the creation of an interview guide, applicant guide and recommended channels for candidate recruitment; integrated to intranet for easy accessibility by all managers, which streamlined the process and significantly reduced recruiting costs. ✯ Reduced overall company benefit costs by approximately 10% after researching and implementing plan and tier changes; made recommendations that were accepted, to initiate a 100% employer paid benefit plan for tier 1 employees with a savings of 6%. Show less