Yanick Rivest
Customer Service Specialist with French at Aion Bank- Claim this Profile
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French Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Aneta Michalkowicz
Yanick worked in the customer service team of Aion Bank. He brought a lot of positive excitement to our organization. He demonstrated a high work ethic and commitment. He specialized in handling debt collection and sales processes. He had a wonderful ability to solve complex customer problems through conversation. He was a mature and responsible person who could be entrusted with independent tasks. In addition, Yanick's manner made him a valuable asset to the team, focused on collaboration, sharing knowledge, and best practices. He excelled in dealing with demanding, VIP clients. He had the rare ability to balance being helpful, professional, and assertive. Yanick is certainly a person worth recommending. He is the perfect choice if you want to build a culture where customers are well looked after and the organization is focused on growth and cooperation. Thank you for your contribution, Yanick!
Aneta Michalkowicz
Yanick worked in the customer service team of Aion Bank. He brought a lot of positive excitement to our organization. He demonstrated a high work ethic and commitment. He specialized in handling debt collection and sales processes. He had a wonderful ability to solve complex customer problems through conversation. He was a mature and responsible person who could be entrusted with independent tasks. In addition, Yanick's manner made him a valuable asset to the team, focused on collaboration, sharing knowledge, and best practices. He excelled in dealing with demanding, VIP clients. He had the rare ability to balance being helpful, professional, and assertive. Yanick is certainly a person worth recommending. He is the perfect choice if you want to build a culture where customers are well looked after and the organization is focused on growth and cooperation. Thank you for your contribution, Yanick!
Aneta Michalkowicz
Yanick worked in the customer service team of Aion Bank. He brought a lot of positive excitement to our organization. He demonstrated a high work ethic and commitment. He specialized in handling debt collection and sales processes. He had a wonderful ability to solve complex customer problems through conversation. He was a mature and responsible person who could be entrusted with independent tasks. In addition, Yanick's manner made him a valuable asset to the team, focused on collaboration, sharing knowledge, and best practices. He excelled in dealing with demanding, VIP clients. He had the rare ability to balance being helpful, professional, and assertive. Yanick is certainly a person worth recommending. He is the perfect choice if you want to build a culture where customers are well looked after and the organization is focused on growth and cooperation. Thank you for your contribution, Yanick!
Aneta Michalkowicz
Yanick worked in the customer service team of Aion Bank. He brought a lot of positive excitement to our organization. He demonstrated a high work ethic and commitment. He specialized in handling debt collection and sales processes. He had a wonderful ability to solve complex customer problems through conversation. He was a mature and responsible person who could be entrusted with independent tasks. In addition, Yanick's manner made him a valuable asset to the team, focused on collaboration, sharing knowledge, and best practices. He excelled in dealing with demanding, VIP clients. He had the rare ability to balance being helpful, professional, and assertive. Yanick is certainly a person worth recommending. He is the perfect choice if you want to build a culture where customers are well looked after and the organization is focused on growth and cooperation. Thank you for your contribution, Yanick!
Experience
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Aion Bank
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Belgium
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Financial Services
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100 - 200 Employee
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Customer Service Specialist with French
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Dec 2019 - Present
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Customer Service Specialist in French
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Dec 2019 - Present
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Club Med
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France
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Hospitality
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700 & Above Employee
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Customer Service Quality Manager
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Feb 2017 - May 2019
• Managed personal time schedule• Prepared and coordinated all arrivals and departures (includes private transfers to the airport)• Assisted guests regarding all legal documentation, such as passport and visa• Developed strategy for all indirect and direct consulting for the next stay with Club Med. • Led the Business Travel Procedure• Worked on several optimization projects, including purchasing, promos, Code of Conduct for Suppliers, internal procedure & guidance
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Marriott Hotels
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United States
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Hospitality
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1 - 100 Employee
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Customer Service Quality Manager
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Mar 2015 - Feb 2017
• Manager of Private Club Lounge Privilege Members• Organized all guest events for the corporate branch• Organized press conferences for journalists• Managed vendor relationships: Advertising, travel and events agencies, and hotels• Coordinated the integration of all new members• Led special projects, such as re-branding the fusion of Marriott • Manager of Private Club Lounge Privilege Members• Organized all guest events for the corporate branch• Organized press conferences for journalists• Managed vendor relationships: Advertising, travel and events agencies, and hotels• Coordinated the integration of all new members• Led special projects, such as re-branding the fusion of Marriott
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Hotel Gault
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Canada
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Hospitality
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1 - 100 Employee
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Customer Service Specialist
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Jan 2012 - Feb 2015
• Manager of the concierge team• Organized team building events as well as seasonal events for the hotel employees• Organized all guest events for the corporate business at the hotel• Organized and coordinated the F1 race for our 60 VIPs during a 4-day weekend every year• Organized and coordinated VIP’s visits • Manager of the concierge team• Organized team building events as well as seasonal events for the hotel employees• Organized all guest events for the corporate business at the hotel• Organized and coordinated the F1 race for our 60 VIPs during a 4-day weekend every year• Organized and coordinated VIP’s visits
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Fairmont Château Laurier
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Canada
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Hospitality
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1 - 100 Employee
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Customer Service Specialist Gold Floor
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Sep 2009 - Dec 2012
• Managed all arrival and departure for our privileged VIP members • Managed any last-minute special requests for our executive members • Organized all private happy hour events • Managed all arrival and departure for our privileged VIP members • Managed any last-minute special requests for our executive members • Organized all private happy hour events
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Hotel Le Germain
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Hospitality
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1 - 100 Employee
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Customer Service Specialist
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Aug 2005 - Aug 2009
• Managed all requests from hotel guests• Organized conferences and team building events as well as seasonal events for bank employees• Organized all guest reservations for the spa, limousines, restaurants, personal shopping, etc.• Organized and coordinated all arrivals and departures • Managed all requests from hotel guests• Organized conferences and team building events as well as seasonal events for bank employees• Organized all guest reservations for the spa, limousines, restaurants, personal shopping, etc.• Organized and coordinated all arrivals and departures
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Disneyland Paris
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France
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Entertainment Providers
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700 & Above Employee
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Customer Service Agent
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Aug 2001 - Jul 2005
• Managed all requests from a large 1050-room hotel• Organized conferences and events for large groups from all around the world• Organized all guest events and ensure proper follow ups• Organized and coordinated arrivals and departures for large group • Managed all requests from a large 1050-room hotel• Organized conferences and events for large groups from all around the world• Organized all guest events and ensure proper follow ups• Organized and coordinated arrivals and departures for large group
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Education
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1998 - 2001
Université du Québec à Montréal
Master's degree, International management -
1995 - 1997
Institut de tourisme et d'hôtellerie du Québec
Bachelor's degree, Tourism and Hospitality Management
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