Strategy & Implementation Intern, Transformation Office

• Oct 2023 - Present

Departure Experience Intern, Airport Operations Planning

• Feb 2023 - Jun 2023

Business Innovation and Services Team: Analyzed and resolved both passenger and backend pain points regarding Departure operations. Launched a new Queue Management System for Terminal 1's Early Check-in Lounge that improved passenger experience; collaborated on initiatives for Jewel Early Check-in which drove passenger numbers up by more than 140%. Introduced initiatives that improved data visualization and manpower planning for Security Screening in Changi Airport. Additionally, collaborated with an American AI firm to analyze AI-driven data, enhancing capacity planning at Changi Airport. Show less

NSF, Commander

• Feb 2021 - Jan 2023

- Best Commander of the Month 2022 - With about 20 men under me, I take charge of their day-to-day training and general welfare. I also occasionally design and execute training programs for my soldiers to ensure that they perform to the highest standards. - During my time in the Army, I have learned to be adaptable, work alongside groups of people from different backgrounds, and how to be a good team player. - Best Commander of the Month 2022 - With about 20 men under me, I take charge of their day-to-day training and general welfare. I also occasionally design and execute training programs for my soldiers to ensure that they perform to the highest standards. - During my time in the Army, I have learned to be adaptable, work alongside groups of people from different backgrounds, and how to be a good team player.

Retail Assistant

• Dec 2018 - Jan 2019

Cashiering Duties, stock taking and replenishing shelves, handling customers’ enquiries and maintaining the store’s hygiene standards. Cashiering Duties, stock taking and replenishing shelves, handling customers’ enquiries and maintaining the store’s hygiene standards.