Associate Marriage & Family Therapist

• Dec 2022 - Present

Associate Marriage and Family Therapist

• Nov 2020 - Sep 2022

MFT Trainee

• Aug 2019 - Jul 2020

Mental Health Unit Administrative Coordinator

• Jun 2018 - Feb 2019

Administrative coordinator for the Mental Health Unit which includes providing support, resources, referrals, and psycho-education for Los Angeles County Latinx. Direct engagement with individuals and families to coordinate and help facilitate individualized therapy with clinicians. • Served as intake and first point of contact for individuals inquiring about the mental health • Provided psycho-education, resources, & referrals to appropriate specialized organizations • Served as the program’s spokesperson in community events Show less

Customer Service Representative

• Aug 2016 - Aug 2017

Partnered with schools across Southern California to host book-sale events that gave students & families, of a range of different backgrounds and cultures, access to thousands of books and educational products to help encourage and foster a life-long love of learning and reading. • Built rapport, developed trust, & maintained outstanding interpersonal relations with school personnel, parents, & students • Supported the company’s mission to encourage learning & demonstrate values of care & respect for all people • Well-versed knowledge of working directly with children, children’s literature and school activities Show less

Customer Service Specialist

• Jun 2008 - Jun 2014

Promoted rapidly through merchandising and client-relations positions based on general operations, team-building, and leadership performance. Managed team members to deliver responsive guest services. • Received 4 “Team Member of the Month” awards for excellent job performance. • Trained, led, and developed new employees in group settings. • Resolved guest concerns in a positive, quick, and helpful manner. Promoted rapidly through merchandising and client-relations positions based on general operations, team-building, and leadership performance. Managed team members to deliver responsive guest services. • Received 4 “Team Member of the Month” awards for excellent job performance. • Trained, led, and developed new employees in group settings. • Resolved guest concerns in a positive, quick, and helpful manner.