Experience

Helpnet, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• System Engineer

  • Apr 2015 - Present

  Miami •Administer, maintain and monitor Windows Servers and Network resources (Active Directory, DHCP, DNS, Shared Files, and Shared Printers) •Assign users rights and permission for accessing resources on the network •Manage cloud file sharing using Dropbox for Business and Citrix ShareFile •Administer customers email accounts and DNS records for domain names hosted in Office365, Network solutions, 1&1 and Godaddy •Configure Routers, (port forwarding, access rules, etc.) •Support and… Show more •Administer, maintain and monitor Windows Servers and Network resources (Active Directory, DHCP, DNS, Shared Files, and Shared Printers) •Assign users rights and permission for accessing resources on the network •Manage cloud file sharing using Dropbox for Business and Citrix ShareFile •Administer customers email accounts and DNS records for domain names hosted in Office365, Network solutions, 1&1 and Godaddy •Configure Routers, (port forwarding, access rules, etc.) •Support and maintain LANs, WLANs •Support a variety of applications (Microsoft Office products, QuickBooks and other in-house applications as required) along with email clients (Outlook, Thunderbird and Mac’s “Mail”) •Communicate and document issues using Autotask Ticketing System •Administer SQL Servers. (Create data maintenance plans for daily backups.) •Plan, elaborate and test the Disaster Recovery Plans for clients based on needs. •Set up new workstations and service existing ones by replacing any damaged hardware component •Set up and configure peripheral equipment (Multifunction printers, label printers, regular printers, credit card readers and barcode scanners) •Provide help desk support on site or remotely using access tools such as LogMeIn, Join.me, TeamViewer and windows RDP Show less



EZCOMPUTER

• IT Specialist

  • May 2014 - Mar 2015

  Miami •Computers repair. Hardware and software issues. Identifying and replacing damaged parts on laptops and desktop computer and cleaning viruses and malware. •Troubleshooting client issues on Windows Workstations and Servers. (On site and remote using LogMeIn or TeamViewer applications). •Installation, configuration and management of Windows servers (Domain Controllers, File and Printer Server, Hyper-V hosts). •User account management using Active Directory. •Designing… Show more •Computers repair. Hardware and software issues. Identifying and replacing damaged parts on laptops and desktop computer and cleaning viruses and malware. •Troubleshooting client issues on Windows Workstations and Servers. (On site and remote using LogMeIn or TeamViewer applications). •Installation, configuration and management of Windows servers (Domain Controllers, File and Printer Server, Hyper-V hosts). •User account management using Active Directory. •Designing and implementation of GPOs based on company requirements. •Installation and configuration of multiple network devices(Firewalls, Cisco routers and switches, Network printers, VoIP phones etc) •Installation of multiple computers using Windows Deployment Services. Show less