Experience

National Bankcard Corp

• United States
• Consumer Services
• 1 - 100 Employee

• Account Manager

  • Feb 2020 - Present

  • Provide customer service support on payment processing information including reviewing and verifying credit card and debit card transactions • Work closely with internal compliance and account changes teams to solve and save accounts • Assigned to oversee more than 1,000 accounts managed via CRM and internal portal • Provide customer service support on payment processing information including reviewing and verifying credit card and debit card transactions • Work closely with internal compliance and account changes teams to solve and save accounts • Assigned to oversee more than 1,000 accounts managed via CRM and internal portal



Military AutoSource

• United States
• Automotive
• 100 - 200 Employee

• Client Relations Supervisor

  • 2012 - Jul 2019

  • Progressed up four levels to this senior role executing a variety of functions including administrative, human resources, management, customer service and business development. • Successfully hired, trained, evaluated and led a team of 14 in achieving monthly delivery goals by implementing Ken Blanchard and Paul Hersey’s Situational Leadership theory. • Prepared and presented periodic employee reviews and developed training programs to identify opportunities for improvement and motivate outstanding performance. • Effectively managed workflow by setting individual goals and leading weekly team meetings. • Supervised 140 client accounts monthly to ensure successful, high quality service delivery. • Created new processes to drive increased customer service levels and overall efficiency. • Expertly solved problems/escalations, as primary contact for clients and internal departments. • Developed productive relationships with business partners including dealerships and sales managers. • Meticulously evaluated, approved and gained consensus on cost-efficient solutions. • Liaised between marketing and sales worldwide as a Field Marketing Representative, planning, organizing and executing sales programs and promotions that produced leads and repeat purchases. • Conducted global planning meetings to share sales trends and new advertising opportunities. • Managed the marketing budget, developed materials and organized events to drive store traffic. • Managed vendor contracts to ensure productivity and timely delivery of essential services. • Started with the company in administration as primary point of contact for customers, sales and financial institutions in Germany, Italy and the UK, corresponding with 50-100 new customers weekly.



Overseas Military Sales Group

• United States
• Automotive
• 1 - 100 Employee

• Sales Administrator

  • May 2005 - 2012