Membership Officer and The AMCHAM Insight Exchange Event Coordinator.

• Jan 2021 - Present

- Recruit new members for ACMAHM and manage membership Renewal.- Manage onboarding of new members and ensuring that they understand what is AMCHAM benefits and assist them to make the most use of their membership benefits.- Meet the needs of potential and existing members through the provision of benefits and services. - Add member value by making connections among and on behalf of Chamber members.- Support AMCHAM’s events as a member of the events team.- Organize an AMCHAM Insight Exchange virtual meeting during the COVID time by inviting and bringing members together via an online platform to talk and share issues, ask questions, and make offers to their peers.- Deliver member outreach for event invitations, member to member offers and membership renewals.- Monthly New Member report and any other membership services matters to the AMCHAM Board of Governors.- Analyze membership engagement, both new and existing members, and prepare to share a list of unengaged members with the team in a weekly staff meeting, brainstorming ways to engage them and ensuring a consistent member retention rate.- Report to Executive Director and Deputy Director regrading work flows plans and any regular basis duty performances. - Review data entry to ensure that all of the data we have is correct and in compliance with the PDPA.

HR & ADMIN Executive

• Jan 2020 - Jan 2021

- Handling HRM such as remuneration/ payroll, welfare, benefits & compensation, performance Management/Evaluation, Promotion and Recruitment.- Handing HRD such as career development, training budgets, ER, Safety, purchasing and compliance tasks.- Manage employee recruiting, evaluation and training program and procedures for company with over 50 employees.- Review internal and external candidate applications and coordinate interviews with appropriate department and section heads.- Monitor HR and GA Services.- Supporting and planning the day-to-day operations of the office and following up with the daily work of the staff.- Overseeing legal issues related to HR in accordance with Thai Labor Laws. - Liaising with government authorities including Thai immigration, Labor department etc. - Monitor all the problems and issues and promptly attend in timely manner.- Responsible for managing budgets for office supplies and stationery in accordance with company budget plan. - Monitor office equipment and facilities ensuring that they are in good condition and ready to use as well as contacting suppliers to evaluate and cost comparison for services. - Responsible for Admin work such as purchasing, sourcing, dealing with email enquiries, managing stationery and others assigned by MD.

Customer Relationship Executive

• Jan 2017 - Dec 2019

- Coordinate with all the departments to improve customer service by implementing “Customer-Centric” strategies.- Improve customer service procedures, policies and standards with feedback from customers and integrate the recommendation to the existing operations.- Provide technical support for customers on a wide range of company services, resolving issues at 95% rate. - Cultivate and nurture relationship with strategic customers to ensure services delivery is timely.- Set the service standard and customer care from all departments.Supplier Relations - Develop relationship with existing suppliers and potential suppliers through trade fairs and seminars.- Leading supplier satisfaction surveys and consulting with senior management.Sourcing Products - Maintain and upgrade supplier products and data bases.- Evaluate new suppliers General Office Support- Initiate upgrading company website.- Implement new cost cutting effort and innovative solutions to decrease day to day operating cost of the company. - Consolidate all the services provided by the company into a one stop shop.- Represent the company on international seminars and events, market the company services and build new partnership through this platform.

Senior Assistant Admin Manager

• Jan 2015 - Dec 2016

- Incharge – Human Resources Section, finding and recruiting staff and update staff information, oversee staff welfare, benefits, compensations and promotions.- Incharge - Administration such as control stationery, and office supplies, purchase and maintain stock.- Take care of company building, facilities, equipment and vehicles.- Arrange / monitor and regulate all office meetings as well as set and maintain administrativecontrols and all duties related to company administration.- Incharge - Travel arrangement such as ticketing, hotel booking and visa to facilitate all the customerand staff.- Incharge - Sales and Marketing by setting system, strategies and plan to improve sales and betterservices.- Incharge - Product Sourcing, evaluate suppliers, price comparison, prepare quotations andproforma invoices- Incharge - Customer Service, ensuring that our services are always up to our standard and meet customer satisfaction, daily attend customer when they visit office, accompany them to market, medical trip or private errand as assigned by MD.

Administrative Officer

• Nov 2011 - Dec 2014

- Incharge – Human Resources section including finding and recruiting staff, updating staff information, oversee staff welfare, benefits, compensations and promotions.- Assist Admin Manager in all matter related in Human Resources Department.- Take care of petty cash.- Assist Admin Manager as follows;o Travel arrangement such as ticketing, hotel booking, visa.o Arrange internal meeting.o Handling product sourcing and prepare quotations, proforma invoice.o Purchasing and coordinating with export staff regarding closing container date or Airfreightschedule to arrange goods delivery with suppliers.o Attend fairs and exhibitions in order to develop business.

Spa Operations Manager (Contract)

• Apr 2018 - Sep 2018

Immigration Consultant

• Apr 2011 - Oct 2011

- Provide professional, timely and accurate migration advice to clients regarding visa optionsand other related immigration issues to ensure compliance.- Coordinate and submit necessary documents to Immigration and Government Officer in order to obtain Visa and Work Permit for expat.- Manage relationship with customers to improve customer satisfaction as well as to receive customer feedback to improve product and service standard level, maintain KPIs and General Affairs Targets are achieved.- Work closely with Accounts and Finance team to ensure that our service have completely done smoothly.

Customer Service and Reception

• Apr 2010 - Dec 2010

 Review tasks and resolve problems of customer service staff to ensure well qualityservices are delivered to customers. Control daily operations to ensure operations run smoothly and efficiently align withcompany standards. Manage and improve restaurant level of service to meet brand standard in overallrestaurant operations. Provide information and support to customers about products and services. Provide assistant for customers upon request. Ensure satisfied hospitality service for all customers with service mind