Yana Skop
Lettings Agent at Vonder- Claim this Profile
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English Full professional proficiency
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French Elementary proficiency
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Russian Native or bilingual proficiency
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Belarusian Professional working proficiency
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Polish Professional working proficiency
Topline Score
Bio
Credentials
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Google Business Intelligence Professional Certificate
CourseraOct, 2023- Sep, 2024 -
Google Data Analytics Professional Certificate
CourseraSep, 2023- Sep, 2024 -
IBM Data Visualization and Dashboards with Excel and Cognos
CourseraJul, 2023- Sep, 2024 -
IBM Excel Basics for Data Analysis
CourseraJul, 2023- Sep, 2024 -
IBM Introduction to Data Analytics
CourseraJul, 2023- Sep, 2024 -
Business Analysis Fundamentals
UdemyFeb, 2023- Sep, 2024 -
Introduction to Business Analytics
UdemyFeb, 2023- Sep, 2024 -
Deeply Practical Project Management (Earn 16 PDUs)
UdemyJan, 2023- Sep, 2024 -
The Project Management Course: Beginner to PROject Manager
UdemyDec, 2022- Sep, 2024 -
Advanced Product Management
UdemyNov, 2022- Sep, 2024 -
Become a Product Manager | Learn the Skills & Get the Job
UdemyNov, 2022- Sep, 2024 -
The Fundamentals of Digital Marketing
Google Digital GarageAug, 2022- Sep, 2024 -
API Testing Foundations
LinkedInJul, 2020- Sep, 2024 -
Learning REST APIs
LinkedInJul, 2020- Sep, 2024 -
Agile Testing
LinkedInJun, 2020- Sep, 2024 -
Insights on Software Quality Engineering
LinkedInJun, 2020- Sep, 2024 -
Programming Foundations: Software Testing/QA
LinkedInJun, 2020- Sep, 2024 -
Software Testing Foundations: Test Management
LinkedInJun, 2020- Sep, 2024 -
Software Testing Foundations: Test Planning
LinkedInJun, 2020- Sep, 2024 -
Software testing: preparation for ISTQB certification (foundation level)
StepikJun, 2020- Sep, 2024 -
Standard English Test C2 - Proficient
EF Standard English Test (EF SET)Mar, 2020- Sep, 2024 -
Customer Service
TestDomeJun, 2020- Sep, 2024 -
English Comprehension
TestDomeJun, 2020- Sep, 2024 -
Software Quality Assurance
TestDomeJun, 2020- Sep, 2024
Experience
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Vonder
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United Kingdom
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Hospitality
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1 - 100 Employee
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Lettings Agent
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Aug 2023 - Present
- Working with CRM (Arthur Property Management) - Working with Airbnb (processing bookings and placing apartments available for rent on the website) - Consulting clients in Russian/Polish/English - Working with incoming/outgoing calls - Processing instant messengers, chats and emails - Tenancy progression including new lets & renewals - Issuing registration documents - Conducting room tours for potential clients - Taking card payments - Managing internal reports in Excel - Assisting in marketing of Vonder properties in Warsaw and London - Other ad hoc duties as required in the Lettings Team Show less
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Karma
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Israel
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Technology, Information and Internet
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1 - 100 Employee
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User Support Specialist
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Mar 2020 - Oct 2020
- Processing user requests through HelpScout, Live chat (using the English language) - Assistance in solving technical problems - Resolving customers’ complaints in timely manner - Staying alert to trends in requests and issues reported by customers. Researching information to answer inquiries from customers and sharing learnings with departmental peers and management - Interaction with QA and developers teams through Slack, Jira, Confluence - Creating tasks in Jira, monitoring and checking their completion - Usage of Braze - Responses to user reviews in the App Store, Chrome Store, Google Play Market, Safari store - Collecting users' feedback - Creating and editing articles in the FAQ section - Writing and maintaining knowledge base articles for collegues performing the same professional role - Work with GDPR regulations - Work on improving the application and thinking out new useful features - Executing additional tasks. Show less
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Client Relationships Specialist
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Feb 2018 - Feb 2020
- Working with CRM (U-ON. Travel) - Consulting clients - Working with incoming/outgoing calls - Processing instant messengers, chats and emails - Selling products - Collecting a package of documents for submission to an embassy (Schengen countries, USA, Canada, Great Britain, Ireland, Asian countries, Australia, New Zealand) - Translation of documents into the English language and from various languages into Russian - Hotel/transport reservations - Courier functions - Personal submission of documents to foreign embassies - Working with foreign partners - Writing out insurance policies ('Imkliva' insurance company) - Mentoring new employees and monitoring their activities - Assisting in the company website creation (writing articles). Show less
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Translator
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Jan 2018 - Dec 2019
Translating and editing texts on various topics from Russian into English and from English into Russian. Translating and editing texts on various topics from Russian into English and from English into Russian.
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Administrator
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Sep 2015 - Jun 2016
- Childrens' presence control - Accepting payments - Maintaining cleanliness and order - Communicating with children and parents - Conflict resolution. - Childrens' presence control - Accepting payments - Maintaining cleanliness and order - Communicating with children and parents - Conflict resolution.
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Education
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2023 - 2024
SGH Warsaw School of Economics
Postgraduate Degree, Business Analytics -
2021 - 2023
Wyższa Szkoła COSINUS
Cosmetology/Cosmetologist, General -
2015 - 2018
Minsk State Linguistic University
Bachelor's degree, International Relations and Affairs, International tourism -
2011 - 2015
Minsk State Linguistic College
Sociocultural field
Community
