Experience

ITEL Learning Systems

• Singapore
• Education Management
• 1 - 100 Employee

• Customer Service Officer

  • Dec 2013 - Present

  1- Be on time for my shift 2- Acknowledge and greet everyone who enters and leaves the clubs facilities 3- Answer the phone promptly and use the guest’s name throughout the conversation 4- Actively promote the company services, and programs, promotions and/or discounts available 5-Maintain eye contact when addressing external and internal guests 6- Handle guests’ questions and concerns professionally and courteously 7- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. 8- Maintain a positive attitude and contribute toward a quality work environment. 9- Communicate to management any and all occurrences involving staff of guests in the club that require attention. Show less



Legoland Malaysia

• Guest Services Executive

  • Jun 2012 - Dec 2013



Hercules Machine Tool And Die

• Automotive
• 1 - 100 Employee

• Account Clerk

  • May 2011 - Jan 2012