Experience

SCORUM TEAM

• Cyprus
• Information Technology & Services
• 1 - 100 Employee

• Customer Support Specialist

  • Jun 2023 - Present



DUXGroup

• Malta
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Customer Support Representative

  • Jan 2023 - Jun 2023

  Providing customer support (advice on any questions on the project); troubleshooting via LiveChat/HelpDesk Coordination with related departments to handle players issues in Slack Quick data analysis and information delivery to adjacent departments Fill in all required fields in the Back Office site by established standards Correctly escalate issues to Slack/Jira and never forget to get back to the player with the resolution Timely provide feedback to the responsible teams about issues players are facing at the moment. Show less



N1 Partners Group

• Gambling Facilities and Casinos
• 1 - 100 Employee

• Customer Care Service Specialist (Call Center)

  • May 2022 - Dec 2022

  Being the primary point of contact for customers who have queries or issues related to their accounts, gaming experience, or transactions Documenting customer interactions and updating customer profiles with relevant information Being responsible for following up with customers to ensure their issues have been resolved satisfactorily Maintaining customer satisfaction and loyalty Being the primary point of contact for customers who have queries or issues related to their accounts, gaming experience, or transactions Documenting customer interactions and updating customer profiles with relevant information Being responsible for following up with customers to ensure their issues have been resolved satisfactorily Maintaining customer satisfaction and loyalty



AsstrA-Associated Traffic AG

• Switzerland
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Order Manager / Forwarder

  • Feb 2022 - May 2022

  Being responsible for managing orders and ensuring timely delivery to customersCommunicating with suppliers, customers and logistics teams to coordinate supply chainsResolving any issues related to orders, such as delays or incorrect items, missing documents, wrong filled information Maintaining accurate records of orders and updates customer information in a corporate system from both sidesEnsuring customer satisfaction and resolves any complaints related to orders

• Trainee (Tender Management Division)

  • Jul 2021 - Feb 2022

  Filling in the corporation website (sorting out, translating, organizing information)Entering data into databases for analysis