Experience

MedCore Solutions

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Billing and Collections Specialist

  • Aug 2022 - Present



Woflow

• United States
• Software Development
• 100 - 200 Employee

• Quality Assurance Auditor

  • Feb 2022 - Present

  Responsible for reviewing other freelancers' completed work to review for accuracy and adherence to our policies and standards for transcription. Highly proficient using the transcription software (and quickly), have a high attention to detail and the ability to work quickly while still focusing on quality. Responsible for reviewing other freelancers' completed work to review for accuracy and adherence to our policies and standards for transcription. Highly proficient using the transcription software (and quickly), have a high attention to detail and the ability to work quickly while still focusing on quality.



Cloudstaff

• Australia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Credit Collections Specialist

  • Aug 2021 - Feb 2022

  Reviewing open accounts for collection efforts. Making outbound collection calls in a professional manner while keeping and improving customer relations. Collect customer payments in accordance with payment due dates. Identify issues attributing to account delinquency and discuss them with customers. Review and monitor assigned accounts and all applicable collection reports. Provide timely follow-up on payment arrangements Reviewing open accounts for collection efforts. Making outbound collection calls in a professional manner while keeping and improving customer relations. Collect customer payments in accordance with payment due dates. Identify issues attributing to account delinquency and discuss them with customers. Review and monitor assigned accounts and all applicable collection reports. Provide timely follow-up on payment arrangements



Sinch MessageMedia

• Australia
• Telecommunications
• 100 - 200 Employee

• Billing and Collections Specialist

  • Jan 2020 - Dec 2020

  - Assume the responsibility of receiving and sorting incoming payments with attention to credibility - Manage the status of accounts and balances and identify inconsistencies issue and post bills, receipts and invoices - Update accounts receivable database with new accounts or missed payments - Provide solutions to any relative problems of clients— fixing account disputes/discrepancies, applying misallocated payments, account reconciliation - Contacting clients via phone or email to address their overdue payments and determine the reason for the outstanding debt— encourage on-time payments and set up payment plans - Processing customer payments, account adjustments and customer refunds where appropriate - Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately Show less



Cloudstaff

• Australia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Credit Controller

  • Aug 2019 - Jan 2020

  Placing phone calls to Commercial Businesses for collections of outstanding invoices Done administrative tasks including invoicing, attending emails, corporate letters, data entry, updating databases Email management Updating client’s account Done some accounts receivables – particularly allocating payment Placing phone calls to Commercial Businesses for collections of outstanding invoices Done administrative tasks including invoicing, attending emails, corporate letters, data entry, updating databases Email management Updating client’s account Done some accounts receivables – particularly allocating payment



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Assurance Analyst

  • Feb 2016 - Aug 2019

  Listened to both recorded and live calls taken by an agent then deliver feedbacks afterIdentified calls failing to meet predefined standards and identified the solutionInitiated agent training and coaching Prioritized call behavior for regulatory compliance and adherence to policyConduct new-hires product and process training

• Collections Specialist

  • Jan 2014 - Feb 2016

  Attending customer calls for both inbound and outbound Handles all matters of debt related to healthcare and retail, such as overdue bills and provides resolutions Dealing with medical insurance providers Collecting for credit card billsNegotiating for payment arrangement and settlement