Program Manager - Cybersecurity (BNP Paribas)

• Mar 2023 - Present

Associate Director

• Jul 2021 - Feb 2023

Project Manager

• Sep 2020 - Jun 2021

Business Process Manager

• Feb 2020 - Sep 2020

o Coordinated a global business unit project to standardize global sales process and rolled out a new CRM tool o Worked with vendor to analyze the current financial process to meet the Payment Services Act (PSA) o Supported process design, implementation, and quality control monitoring to identify improvement opportunities, implement solutions, and measure impact. Drove implementation of a centralized continuous improvement program which provided visibility to 30+ department wide initiatives across APAC o Provided compelling business cases for change with proven cost savings and efficiencies o Developed sustainable, repeatable, and quantifiable business process improvements utilizing a data driven approach o Organized, led, and facilitated cross-functional project teams from project inception to completion, including operational support o Collaborated with global teams to perform proof of value and procurement of Process Mining (Celonis) and Robotic Process Automation (RPA) tools o Worked with IT security team to analyze the security framework to procure new tools o Defined the incident and problem management process along with SLAs and OLAs o Created the process to effectively handle bilateral merchants Show less

Information Security Consultant

• Feb 2017 - Jan 2020

o Assist in the development of performance metrics/ reconciliation/ measurements for the user access attestations o Work with the project teams on implementing the defined Policies within Identity & Access Management (IAM) solution o Champion the improvement of identity and access management processes, controls and communications related to Policies across stakeholder groups o Champion the improvement of identity and access management processes, controls and communications related to Roles across stakeholder groups o Work with the project teams on implementing the defined business Roles within IAM solution o Promote effective teamwork, mentor, and evaluate individual performance o Manage identity and access management support to business and technical teams in the design of standardized products and customized solutions o Develop roadmaps and participate in the standards process for IAM solutions o Support internal and external auditors Show less

Data & Business Analyst

• Apr 2014 - Jan 2017

o Work collaboratively with BA Lead to define BRD (Business Requirement Documents) o Understand the business requirements and identified gaps in different processes and implemented process improvement initiatives across the business improvement model o Perform business process analysis of current business processes and provided recommendations for improvement o Adhere and follow the Target Operating Model (TOM) implementation plan. Build audit process as per TOM. o Follow Change, Incident, and problem management frameworks o Responsible for planning, dispatch, and status reporting activities o Capturing and tracking induvial and team KPI. Publish weekly KPI and daily status report to customer and higher management o Coordinating with stakeholders, Software component managers, DB, service delivery and implementation partners to gather, manage, and prioritize requirements, raise issues, identify obstacles, and recommend options to ensure success of implementation for accessing the scan target o Efficiently handled tool migration and data base migrations by continuously collaborating and coordinating with the team and stake holders o Using Symantec DLP tool, scan for sensitive data using EDM (Exact Data Matching) technique and Perform Level1 &2 analysis of the results. Review the results with the Data owner or Software Component Manager and support in remediation of the findings Show less

Quality Analyst consultant

• May 2010 - May 2013

o Managed all phases of the STLC for country specific customization & enhancement requests. Delivered solutions that enhanced customer experience, shortened processes, reduced risk, and increased productivity o Demonstrated leadership role in requirement gathering, budget preparation, vendor/resource management, and project scope o Lead managed multiple projects & vendors (onshore/offshore) across technical, functional & business disciplines, with focus on defined scope/timeline. Tracked progress to ensure milestones were completed on time, budget and achieved business expectations o Prepared the Test case generating template for new DSL products implementation and achieved to make 0% test preparation effort o Attended the Cognizant workshop/seminars, learned about the new technologies and products and presented to business/internal team members Show less

Associate - Testing Services

• Jan 2007 - May 2010

Senior Tester