Quality Associate

• Oct 2020 - Present

Customer Success Manager

• Oct 2018 - Oct 2020

-Developing a solid and trusting relationship between major key clients and company-Resolving key client issues and complaints-Anticipating key account changes and improvements-Managing communications between key clients and internal teams-Strategic planning to improve client results-Negotiating contracts with the client and establishing a timeline of performance-Working with sales team, logistics, managers, marketing, and team members from other departments -Collaborating with the sales team to maximize profit by up-selling or cross-selling-Planning and presenting reports on account progress, goals, and quarterly initiatives with the business developement team and cleints-Meeting all client needs and deliverables according to proposed timelines-Analyzing client data to provide customer relationship management-Expanding relationships and bringing in new clients

Key Account Manager

• May 2018 - Sep 2018

Advanced Training in Biomedical Application

• Jan 2018 - Mar 2018

This advanced training covered 3 key modules like product management, servicing, testing & calibration which focussed on almost 25 medical equipments under crital care, imaging and lab diagnostics. This advanced training covered 3 key modules like product management, servicing, testing & calibration which focussed on almost 25 medical equipments under crital care, imaging and lab diagnostics.

Customer Support Executive

• Apr 2017 - Jan 2018

-Organised sales visits-Demonstrated and presented products-Established new business-Maintained accurate records on sales pipeline-Attended trade exhibitions, conferences and meetings-Negotiating contracts and packages -Organised sales visits-Demonstrated and presented products-Established new business-Maintained accurate records on sales pipeline-Attended trade exhibitions, conferences and meetings-Negotiating contracts and packages