Yamileth Cova

Administrative Assistant at Big Coat Productions Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Languages
  • Spanish Native or bilingual proficiency
  • English Professional working proficiency
Skills

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Bio

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Richard Toledo

Yamileth is a dream to work with; not only is she professional and personable, but she is extremely knowledgable when it comes to Digitial Marketing and Customer Service. I had the opportunity of working with Yamileth on a project within autoTRADER, and when we both pursued our Social Media Marketing certificate at George Brown College. Both times Yamileth was a team player who consistently provided her input and knowledge to meet all goals. I would welcome the opportunity of working with Yamileth once again.

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Credentials

  • Building an Integrated Online Marketing Plan
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Data Visualization for Marketers
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Learn Social Media Monitoring
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Salesforce: Dashboards
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Social Media Marketing: ROI
    LinkedIn
    Mar, 2020
    - Nov, 2024

Experience

  • Big Coat Productions Inc.
    • Canada
    • Movies, Videos, and Sound
    • 1 - 100 Employee
    • Administrative Assistant
      • Oct 2022 - Present

      • Organize and coordinate CEO agenda, meetings, business trips, and business meals • Prepare, update and maintain the social media of the different shows • Update the company website • Responsible for all the correspondence in and out • Organize and prepare the petty cash reports • Organize and coordinate CEO agenda, meetings, business trips, and business meals • Prepare, update and maintain the social media of the different shows • Update the company website • Responsible for all the correspondence in and out • Organize and prepare the petty cash reports

  • Instacart
    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Customer Service - Professional Shopper
      • Mar 2020 - Oct 2022

      • Greeting Customers, offer the best products upon request and possible replacements • Keep in constant communication with the customer during the shop • Coordinate the proper delivery after each shop following any customer special note request • Current customer service rating 5/5 • Greeting Customers, offer the best products upon request and possible replacements • Keep in constant communication with the customer during the shop • Coordinate the proper delivery after each shop following any customer special note request • Current customer service rating 5/5

  • AutoTrader.ca
    • Canada
    • Online Audio and Video Media
    • 700 & Above Employee
    • SEM Coordinator
      • Jul 2018 - Dec 2019

      • Updating and maintaining SEM campaigns, keywords, and URLs in Google, Bing and Facebook• Processed monthly SEM, Budget and Competitor report• Responsible for updating and creating remarking campaigns

    • Customer Support Specialist
      • Sep 2017 - Jul 2018

      • Assisted customers with website issues, such as adding widgets, creating new users and updating dealership information• Proceed FTP file transmission and resolve a possible issue during the transmission• Maintained open communication with other internal departments to resolve client issues quickly

    • Customer Support Administrator
      • Jan 2017 - Sep 2017

      • Download, process, and validate sales reports from all TRADER offices nationwide • Carefully reviewed sales and activation of the product in TRADER'S internal system• Maintained open communication with the sales department to resolve any administrative concerns with any contracts

  • Amvex Corporation
    • Canada
    • Medical Device
    • 1 - 100 Employee
    • Customer Service Associate
      • Sep 2015 - May 2016

      • Accountable for receiving requests on price quotations, part identification, purchase orders, order changes, adjustments and cancellations directly from customers •Handled incoming telephone, fax, and email requests • Oversaw the internal process of administering distributor commission • Accountable for receiving requests on price quotations, part identification, purchase orders, order changes, adjustments and cancellations directly from customers •Handled incoming telephone, fax, and email requests • Oversaw the internal process of administering distributor commission

  • University Settlement Toronto
    • Canada
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Interim Program Assistant Coordinator
      • Jan 2014 - Dec 2014

      • Accountable for organizing and preparing the department's payroll• Regulated department's petty cash and expense reports, scheduled teacher's meetings, department concerts and extracurricular activities• Managed teachers' meetings, department concerts and extra activities• Coordinated teacher's schedules and students cancellations • Facilitated the communication between teachers, students and directors

    • Administrative Assistant
      • Nov 2012 - Dec 2013

      • Accountable for organizing and preparing the department's payroll • Regulated the department's petty cash and produced a monthly report• Created and distributed gym rentals invoices to all school groups who rented gym equipment• Coordinated and organized all the Staff material for their day-to-day activities• Coordinated the after school food program for the students

  • William Ashley China Corporation
    • Canada
    • Retail
    • 1 - 100 Employee
    • Sales Associate
      • Oct 2012 - Dec 2012

      • Assessed the client's needs and assisted them with excellent customer service • Maintained and improved visual merchandising standards aligned with the company brand • Assured the appearance of the store layout and replenished merchandise • Maintained cleanliness and organization in the store areas assigned • Assessed the client's needs and assisted them with excellent customer service • Maintained and improved visual merchandising standards aligned with the company brand • Assured the appearance of the store layout and replenished merchandise • Maintained cleanliness and organization in the store areas assigned

  • Chevron
    • United States
    • Oil and Gas
    • 700 & Above Employee
    • Latin America Businesses Unit Administrative Assistant
      • Aug 2011 - May 2012

      • Arranged travel schedules and made reservations for LABU Drilling and Planning Manager • Prepared monthly house expenses • Prepared timesheet reports and annual budget for the department• Managed the purchase of supplies and invoicing using the ARIBA system.• Provided support and prepared agenda for international meetings

    • Administrative Assistant/Receptionist
      • Feb 2010 - Aug 2011

      • Recorded and prepared minutes of meetings• Ordered office supplies and maintained inventory• Received and delivered correspondence • Greeted visitors; ascertained nature of business and directed them to the Manager or appropriate conference room• Answered and redirected phone calls• Executed any particular project assignment for the Manager

  • Hotel Gran Melia Caracas
    • Caracas Area, Venezuela
    • Group and Convention Coordinator/Reservations Agent
      • Jan 2005 - Feb 2009

      • Checked every reservation previous to the arrival day and printed arrival cards • Updated a daily forecast comparing hotel rates and occupancy • Answered phone inquiries and assisted the hotel staff and customers • Processed reservations received by fax, mail and phone, and filed the hard copy • Inter-departmental coordination and supervision before group arrivals • Received and followed up with groups to resolve any needs or complaint issues • Checked every reservation previous to the arrival day and printed arrival cards • Updated a daily forecast comparing hotel rates and occupancy • Answered phone inquiries and assisted the hotel staff and customers • Processed reservations received by fax, mail and phone, and filed the hard copy • Inter-departmental coordination and supervision before group arrivals • Received and followed up with groups to resolve any needs or complaint issues

  • AWA Seguridad y Servicios
    • Venezuela
    • Security Operator for America Airlines
      • Jul 2004 - Jan 2005

      •Delivered the welcome security speech to every passenger. • Reviewed travel documents looking for any suspicious activity • Attended and guided crews and passengers • Ensured passenger security by coordinating with all airport areas like baggage, ramp, X-ray, front desk, and aircraft staff •Delivered the welcome security speech to every passenger. • Reviewed travel documents looking for any suspicious activity • Attended and guided crews and passengers • Ensured passenger security by coordinating with all airport areas like baggage, ramp, X-ray, front desk, and aircraft staff

  • Kores de Venezuela, c.a
    • International Trade and Development
    • 1 - 100 Employee
    • Marketing Assistant
      • Mar 2003 - Jul 2004

      • Ordered office supplies and maintained inventory • Prepared travel expenses • Coordinated and delivered the merchandise to regional and local vendors • Supported promoters regarding any special request • Assisted, supported and participated in department events • Ordered office supplies and maintained inventory • Prepared travel expenses • Coordinated and delivered the merchandise to regional and local vendors • Supported promoters regarding any special request • Assisted, supported and participated in department events

Education

  • University of Toronto
    Data Analysis Bootcamp Certificate
    2023 - 2023
  • George Brown College
    Certificate, Social Media Marketing
    2018 - 2019
  • Universidad Experimental Simon Rodriguez
    Bachelor of Business Administration (BBA) speciality in Marketing, Business, Management, Marketing, and Related Support Services
    2005 - 2009
  • Instuto Universitario de Tecnologia Antonio Jose de Sucre
    Tourism Services Mangement, Tourism and Travel Services Management
    1999 - 2003

Community

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