Reservation specialist

• Dec 2021 - Present

I held a role as a Reservation Agent, where I played a vital part in providing exceptional customer service and facilitating seamless vacation experiences for guests. With a strong focus on communication, organization, and attention to detail, I effectively managed reservations through various channels and assisted guests in planning their stays. Key Responsibilities: - Responded promptly to guest inquiries via email, WhatsApp, phone calls, and social media platforms, providing personalized assistance and ensuring a high level of customer satisfaction. - Maintained comprehensive records and documentation of reservations, ensuring accuracy and accessibility of information for future reference. - Utilized channel management systems and online travel platforms to update availability, rates, and inventory, optimizing online visibility and driving bookings. - Prepared weekly occupancy reports and client feedback analysis, identifying trends and areas for improvement, and offering strategic recommendations for enhancing guest satisfaction and revenue generation. - Assisted in coordinating and executing larger-scale events such as weddings and retreats, providing personalized quotes, managing room blocks, and ensuring smooth logistics and guest satisfaction during the events. Notable Achievements: - Consistently received positive feedback from guests, highlighting exceptional service, attention to detail, and responsiveness. - Successfully managed high-volume reservation inquiries during peak seasons, maintaining a quick response time and minimizing booking errors. - Developed expertise in channel management systems and online travel platforms, streamlining processes and maximizing online bookings and revenue. - Played an instrumental role in successfully executing weddings and retreats, receiving praise for professionalism, organization, and attention to detail. Show less

Mistery Shopper

• Aug 2021 - Dec 2021

As a Mystery Shopper at Oppizi, I played a crucial role in ensuring exceptional customer service and brand representation for various promotional campaigns. With attention to detail and a keen eye for observation, I conducted covert visits to assigned locations, assessing and evaluating the performance of sales representatives and brand ambassadors. As a Mystery Shopper at Oppizi, I played a crucial role in ensuring exceptional customer service and brand representation for various promotional campaigns. With attention to detail and a keen eye for observation, I conducted covert visits to assigned locations, assessing and evaluating the performance of sales representatives and brand ambassadors.

English Professor

• Jul 2020 - Jul 2021