Experience

Mövenpick Resort & Spa Jimbaran Bali

• Indonesia
• Hospitality
• 1 - 100 Employee

• Spa Manager

  • Feb 2023 - Present



Seahorses Hotels

• Bali, Indonesia

• Spa Owner

  • Jan 2021 - Feb 2023



Self-employed

• Housewife

  • Feb 2018 - Jan 2021



W Hotels

• Hospitality
• 700 & Above Employee

• Spa Supervisor

  • Dec 2014 - Jan 2018

  As Spa Supervisor June 2017-Jan 2018 As Spa Therapist Dec 2014- May 2017 Has attended ilā Spa Training • Responsible for training all new spa therapists and ensuring all job requirements and standards are met directed by the Spa Manager. • Attend all meetings when the manager unable to attend • Effectively resolve guest complaints and communicate with the Spa Manager regarding issues and resolutions. • Assist the Spa Manager in coaching and evaluating of spa team performance. • Assist with monthly inventory and other reports • Maintain all guest supplies and assist in ordering as needed. • Maintain retail area and check retail stock daily. • Answer questions about available services, general property information and amenities for the company. • Ensure adherence to quality improvement or corrective action plans. • Ensure cleanliness of all guests areas.



The Lux Collective

• Singapore
• Hospitality
• 400 - 500 Employee

• Head Therapist

  • Dec 2011 - Nov 2014

  As Head Therapist Dec 2013-Nov2014 As Spa Therapist Dec 2011-Dec 2013 -Has attended Train the Trainer programme -Has attended Leaders Development Programme -Has attended Chinese Language Course Beginners & Intermediate -Certificate of Achievement Lux Ambassador Front of the house September 2013-winner Lux Ambassador Front of the house October2012 Lux Moment Ambassador December 2012 Employee of the year 2012 Employee of the year 2013 As Head Therapist Dec 2013-Nov2014 As Spa Therapist Dec 2011-Dec 2013 -Has attended Train the Trainer programme -Has attended Leaders Development Programme -Has attended Chinese Language Course Beginners & Intermediate -Certificate of Achievement Lux Ambassador Front of the house September 2013-winner Lux Ambassador Front of the house October2012 Lux Moment Ambassador December 2012 Employee of the year 2012 Employee of the year 2013



Araamu Pvt Ltd

• Hospitality

• Spa Therapist

  • Jan 2011 - Oct 2011

  Able to perform Traditional Maldivian Treatment. •Greet each guest warmly and provide a courteous good bye • Set-up treatment rooms at the beginning of each shift with all needed amenities and equipments •Assist the guest in the locker, waiting area, massage room and relaxation areas as needed •Provide consistent professional massage and body •Maintain cleanliness of massage room, preparation room and spa in general •Attend all required meetings and training •Prepares product and amenities for conformed bookings.



Carisma Spa & Wellness

• Malta
• Health, Wellness & Fitness
• 1 - 100 Employee

• Spa Therapist

  • Jul 2010 - Nov 2010

  Able to perform Traditional Hammam treatment (A Turkish bath traditional treatment) ❖ Performs all kinds of treatment to the highest standard ❖ Handled the responsibilities of providing massage services to clients by using appropriate, safe and effective techniques ❖ Performed the tasks of explaining the applied techniques and procedures to client needs ❖ Assigned the tasks on maintaining inventory of supplies for the operations of the treatment rooms. Able to perform Traditional Hammam treatment (A Turkish bath traditional treatment) ❖ Performs all kinds of treatment to the highest standard ❖ Handled the responsibilities of providing massage services to clients by using appropriate, safe and effective techniques ❖ Performed the tasks of explaining the applied techniques and procedures to client needs ❖ Assigned the tasks on maintaining inventory of supplies for the operations of the treatment rooms.



TropicSpa

• United States
• Design Services

• Spa Therapist

  • Oct 2008 - Jul 2010

  Has attended Beauty Class by PIXY-Winner best Make-up. ❖ Provide consistent professional massage and body ❖ Effectively inform and educate our guests about specific wellness concerns. ❖ Have complete knowledge and understanding of all services and products offered in the spa center ❖ Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures. ❖ Perform preparation work, properly clean and restock room as required. ❖ Communicate to management any and all occurrences involving staff or guests in the spa that require attention. ❖ Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available. ❖ Handle guest’s questions and concerns professionally and courteously. ❖ Provide accurate, appropriate and immediate responses to all requests by guests. ❖ Possess the ability to work without direct supervision. ❖ Maintain a positive attitude and contribute toward a quality work environment. ❖ Regularly attend, participate in and support training and staff meetings for the spa. ❖ Assist in all areas of spa operation as requested by management. ❖ Communicate to management any and all occurrences involving staff or guests in the spa that require attention.