Experience

Casino M8trix

• United States
• Entertainment Providers
• 1 - 100 Employee

• California Game Attendant

  • Jan 2012 - Present

  ➢ Serves as Lead and Assistant Lead Gaming Attendant tasked with overseeing and supervising the day to day and shift operations of the Casino M8trix casino to include assigning, delegating and supervising the work activities of the staff. ➢ Serves as a Pit Boss in charge of the dealer rotation or table assignment which included the opening and closing of table games. ➢ Effectively interacts with customers, providing excellent service and educating them on games we offer while dealing with any and all gaming issues to include dealer mistakes, machine errors and player conduct. ➢ Handles responsibilities of providing management control to the staff and provide the game rules and regulations to customers. ➢ Handles the tasks of providing coaching and training to new casino staff pertaining to rules and regulations of the casino. ➢ Serves as a Lead in charge of filling in for other game attendants during their breaks and lunches as well as their assignments. ➢ Effectively handles high volume cash transactions while ensuring full compliance with Fincen and title 31 regulations. Show less



Firedance Bar & Lounge

• Lounge Manager

  • 2009 - 2011

  ➢ Served as a Lounge Manager overseeing day to day operations for the bar and lounge to include customer service, staff management, entertainment, sales & marketing, labor costs, bookkeeping, payroll, inventory control and budget management. ➢ Directed and organized the activities of the bar and lounge to maintain high standards of beverage quality, service and marketing to maximize profits through outstanding customer service and ensuring guest satisfaction. ➢ Assisted in selecting, hiring, training, developing, scheduling and managing high performing teams. ➢ Developed and implemented sales and marketing strategies to include advertising campaigns and sales promotions for the lounge. ➢ Communicated with management and support staff on the lounge’s daily needs, requirements and expectations. ➢ Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. ➢ Oversaw the security of the facility to maintain a clean, safe and hazard free work environment while serving in various roles based on lounge needs and shortage of staff. ➢ Handled administrative tasks to include bookkeeping, accounting, recording daily sales records, and public relation activities. Show less



Sprint

• Non-profit Organizations
• 1 - 100 Employee

• Call Center Supervisor

  • Mar 2005 - Apr 2008

  ➢ Served as a Call Center Supervisor tasked with managing and supervising a team of 12 Call Center Agents in the Retention Department that handled escalated calls from Sprint Customers to improve overall customer satisfaction and loyalty by managing escalations and disputes regarding their accounts while delivering quality customer service to retain the customer. ➢ Provided excellent sales and customer service through development and performance management of team members by inspiring, monitoring, coaching, and providing feedback. ➢ Worked with staff on meeting and exceeding each month’s call center metrics to ensure a satisfactory rating from customers. ➢ Built and strengthened strong inter-departmental relationships with various departments to streamline work processes. ➢ Identified and maximized sales opportunities to strengthen organizational revenue streams. ➢ Pulled and listened to calls to analyze trends based on agent’s average handle time, survey results and sales revenue profits. Show less