Yalitza Rosario
Network Operations Center (NOC) Engineer at Red Key Solutions- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Professional working proficiency
-
Spanish Full professional proficiency
Topline Score
Bio
George Gómez Rodríguez
I worked with Yalitza for one year, and she was an excellent co-worker. She is an excellent and passionate NOC Engineer, as part of being an autodidact human being, she was always learning new things. As a part of the Claro DR NOC Team, she has showed to be an outstanding employee, always focusing on the satisfaction of the clients while keeping the best quality standards and efficiency. We worked closely with Core Network Devices and Access Network Devices, such as Cisco, Huawei, Alcatel, Zyxel, Stinger and Juniper. We were in charge of the remote maintenance, handling and troubleshooting of those Devices.
George Gómez Rodríguez
I worked with Yalitza for one year, and she was an excellent co-worker. She is an excellent and passionate NOC Engineer, as part of being an autodidact human being, she was always learning new things. As a part of the Claro DR NOC Team, she has showed to be an outstanding employee, always focusing on the satisfaction of the clients while keeping the best quality standards and efficiency. We worked closely with Core Network Devices and Access Network Devices, such as Cisco, Huawei, Alcatel, Zyxel, Stinger and Juniper. We were in charge of the remote maintenance, handling and troubleshooting of those Devices.
George Gómez Rodríguez
I worked with Yalitza for one year, and she was an excellent co-worker. She is an excellent and passionate NOC Engineer, as part of being an autodidact human being, she was always learning new things. As a part of the Claro DR NOC Team, she has showed to be an outstanding employee, always focusing on the satisfaction of the clients while keeping the best quality standards and efficiency. We worked closely with Core Network Devices and Access Network Devices, such as Cisco, Huawei, Alcatel, Zyxel, Stinger and Juniper. We were in charge of the remote maintenance, handling and troubleshooting of those Devices.
George Gómez Rodríguez
I worked with Yalitza for one year, and she was an excellent co-worker. She is an excellent and passionate NOC Engineer, as part of being an autodidact human being, she was always learning new things. As a part of the Claro DR NOC Team, she has showed to be an outstanding employee, always focusing on the satisfaction of the clients while keeping the best quality standards and efficiency. We worked closely with Core Network Devices and Access Network Devices, such as Cisco, Huawei, Alcatel, Zyxel, Stinger and Juniper. We were in charge of the remote maintenance, handling and troubleshooting of those Devices.
Credentials
-
Google Cybersecurity Certification
GoogleAug, 2023- Nov, 2024 -
Lehman College of the City University of New York - Presidential Scholar - Fall 2022
Lehman CollegeJan, 2023- Nov, 2024 -
Lehman College of the City University of New York - Presidential Scholar - Spring 2022
Lehman CollegeJul, 2022- Nov, 2024 -
Lehman College of the City University of New York - Presidential Scholar - Fall 2021
Lehman CollegeJan, 2021- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftOct, 2020- Nov, 2024 -
CLOUD COMPUTING
GoogleApr, 2020- Nov, 2024 -
Aviatrix Certified Engineer - Multi-Cloud Network Associate
AviatrixJul, 2020- Nov, 2024 -
Oracle Cloud Infrastructure Foundations 2020 certified Associate
OracleMay, 2020- Nov, 2024 -
Lifelong Learning
CertiProfAug, 2020- Nov, 2024 -
SCRUM FOUNDATION PROFESSIONAL CERTIFICATE (SFPC)
CertiProfJun, 2020- Nov, 2024 -
NSE 1 NETWORK SECURITY ASSOCIATE
FortinetApr, 2020- Nov, 2024 -
NSE2 NETWORK SECURITY ASSOCIATE
FortinetApr, 2020- Nov, 2024 -
Datto Certified Deployment Specialist (DCDS)
DattoMar, 2021- Nov, 2024 -
Oracle Cloud Infrastructure 2019 Certified Architect Associate
OracleAug, 2020- Nov, 2024 -
Microsoft Office Specialist
Microsoft
Experience
-
Red Key Solutions
-
United States
-
Information Technology & Services
-
1 - 100 Employee
-
Network Operations Center (NOC) Engineer
-
Apr 2021 - Present
• User-facing support of all kinds, hardware maintenance and deployment, Conferencing, O365 support, Setup user accounts in Active Directory.•In charge of onboarding and offboarding users.• Ticketing, tracking, controlling, managing, accessing in Connect Wise.• Installation and troubleshooting of productivity and corporate software in Windows 10.• Installation and troubleshooting of hardware (desktops, laptops, network devices, printers).• Provide support to systems and applications access, Active Directory, Exchange/O365, Operating System and VPN access.• Contribute to the daily maintenance of systems and networks associated with the company external customers. Participate in the coordination of efforts for situations of security alerts and server blackouts. • Features and patching of user’s workstation.• Managing antivirus as Sentinel One.• Configuration of Network Attached Storage.• Documentation of products and procedures.•Training new hires.• Setup VPNs for users on firewalls.• Updating firewalls firmware.• Implementation of Azure and autopilot.• Migration from on premises to Azure AD.• Management of Mimecast.• Management of Jump cloud, Addigy and One login. Show less
-
-
NOC Intern
-
Jan 2021 - Apr 2021
• User-facing support of all kinds, hardware maintenance and deployment, Conferencing, O365 support, Setup user accounts in Active Directory.• Ticketing, tracking, controlling, managing, accessing in Connect Wise.• Installation and troubleshooting of productivity and corporate software in Windows 10.• Installation and troubleshooting of hardware (desktops, laptops, network devices, printers).• Provide support to systems and applications access, Active Directory, Exchange/O365, Operating System and VPN access.• Contribute to the daily maintenance of systems and networks associated with the company external customers. Participate in the coordination of efforts for situations of security alerts and server blackouts. • Features and patching of user’s workstation.• Managing antivirus as Sentinel One.• Configuration of Network Attached Storage. Show less
-
-
-
Claro RD
-
Dominican Republic
-
Telecommunications
-
700 & Above Employee
-
NOC Engineer II
-
May 2018 - Sep 2019
• Recognized, identified and prioritized incidents in systems ticketing accordance with customer business requirements, organizational policies and operational impact. • Provided timely response to all incidents, outages and network alerts. Categorize issues for escalation to appropriate team’s level 3 and level 4. • Provide the first level of support to the End-User and Partners and assisted the issue in a timely manner. • Listened closely to each customer's needs, and determined the best possible customer experience for response and solution. • Collected and reviewed performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages. • Provide first-level expertise and accountability on core infrastructure services such as network connectivity, systems and applications access, Active Directory, Exchange/O365, Operating System and VPN access. • Troubleshot and support issues related to TCP/IP, HTTP and HTTPS (Content Inspection, Proxy Exceptions, Header Fields). • Interact with vendors and service providers to order hardware and software and resolve service issues. Show less
-
-
-
Infosyp
-
Puerto Rico
-
IT Services and IT Consulting
-
1 - 100 Employee
-
IT Technical Support
-
Aug 2017 - May 2018
• User-facing support of all kinds, hardware maintenance and deployment, conferencing, ticketing and tracking, O365 support, Setup user accounts in Active Directory. • Installation and troubleshooting of productivity and corporate software in Windows 10 and of hardware (desktops, laptops, network devices, printers). • Contribute to the needs of team members and suggest solutions that can improve their productivity or end-user experience with technology. • Comply with defined infrastructure standards to improve the performance of IT. • Learn corporate, productivity applications, and provide guidance for training sessions in a group or an individual basis to team members of 3rd party end users. • Implement processes and procedures for proactive technology management to minimize the need for reactive break/fix. • Assist Tier 1, Tier 2, and Tier 3 support teams with issues that require on-site intervention. • Contribute to IT knowledge base of solutions to problems. Proactively communicate with team members to detect issues of system performance and availability. • Interact with vendors and service providers to order hardware and software to resolve service issues. • Maintain precise records of services provided to team members or 3rd party end users. Show less
-
-
Education
-
2021 - 2023
City University of New York-Herbert H. Lehman College
Bachelor's degree, Computer Information Systems -
2016 - 2018
ITLA
Associate's degree, Network Information Technology
Community
