Experience

Cağaloğlu Hamamı

• Türkiye
• Wellness and Fitness Services
• 1 - 100 Employee

• General Manager

  • Nov 2017 - Present

  Cağaloğlu Turizm Organizasyon Cağaloğlu Turizm Organizasyon


Haseki Turizm Sağlık - Ayasofya Hurrem Sultan Hamamı & Mihri Restaurant
• Sales and Marketing Manager

  • Jul 2016 - Nov 2017


Hilton Worldwide

• India
• Hospitality
• 300 - 400 Employee

• Sales Executive / Corporate , Travel Trade , Groups and Events

  • Feb 2015 - Jul 2016

  Regular visits and agreements with large and prestigious companies and agencies, identification of potential new accounts and assuring the corresponding sales activities to win these companies. - Contribution to the optimal economic success of the hotel with rational use of operating resources. - Organization and management of promotions, site inspections and fam-trips. - In customer care and acquisition for the Garden Inn Istanbul Golden Horn, also include cross selling for all Hilton Hotels Worldwide. - Coordination of sales activities in line with budgeted rooms and banquet figures - Develop and maintain close working relationships with all accounts to ensure that client expectations are exceeded - Maintain, acquire and develop new and existing accounts to increase market share through research, telesales, existing databases etc. - Acquire and maintain a working knowledge and market intelligence of competition portfolio - Explore business opportunities and convert them into room nights and revenue - Remain up to date with regional and international developments and convert these into sales opportunities - Collate, send and follow up proposals, contracts and credit agreements Maintain and grow all company loyalty programs -Ensure the highest standards of professionalism and courtesy is extended to colleagues and partners at all times Show less



Conrad Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • May 2010 - Oct 2014

  - Assist the FOM and AFOM to oversee the entire Front Office operation to maintain high standards - Assist the FOM and AFOM to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement - Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme - Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices - Maintain good communication and working relationships with all hotel departments - Monitor staffing levels to meet cover business demands - Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes - Assist the FOM and AFOM with staff performance issues in compliance with company policies and procedures - Act in accordance with policies and procedures when working with front of house equipment and property management systems Show less



Holiday inn Istanbul Airport

• Front Office Shift Leader

  • Nov 2007 - May 2010

  -I have been working as a incharge clerk at Front Desk in Holiday Inn Istanbul Airport with 330 guest rooms 8 kilometers distance from the airport. I was responsible for check out all acounts and to do routine check in check out prosedures during my shift.. I was responsible for checking the accounts and preparing daily reports -I have been working as a incharge clerk at Front Desk in Holiday Inn Istanbul Airport with 330 guest rooms 8 kilometers distance from the airport. I was responsible for check out all acounts and to do routine check in check out prosedures during my shift.. I was responsible for checking the accounts and preparing daily reports


The Marmara Collection
• Bellteam Shift Leader / Operator / Reception Clerk

  • 2003 - 2007