Information Technolgy Infrastructure Lead

• Mar 2021 - Present

Information Technology Administrator

• Jan 2013 - Feb 2022

I’ll be responsible for maintaining the systems that allow organizations to function and communicate, both internally and externally. Support hundreds of production Windows machines in a 24X7 shift model Maintain machines and other office equipment Manage employee Onboarding/ Offboarding Manage Hardware inventory Manage Local Area Network Identify and document common recovery procedures for service impacting incidents Establish and follow a ROB (Rhythm of Business) to ensure that all break/fix issues are resolved in a timely manner or escalated to the appropriate group Develop, communicate and drive Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure Manage customer interaction with the utmost professionalism, courtesy, and responsiveness Responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives and platform automation Show less

Software Test Engineer

• Oct 2011 - Oct 2012

1) Analyzing the Requirements from the client 2) Participating in preparing Test Plans 3) Preparing Test Scenarios 4) Preparing Test Cases for module, integration and system testing 5) Preparing Test Data’s for the test cases 6) Preparing Test Environment to execute the test cases 7) Analyzing the Test Cases prepared by other team members 8) Executing the Test Cases 9) Defect Tracking 10) Giving mandatory information of a defect to developers in order to fix it 11) Preparing Summary Reports 12) Preparing Lesson Learnt documents from the previous project testing experience 13) Preparing Suggestion Documents to improve the quality of the application 14) Communication with the Test Lead / Test Manager 15) Conducting Review Meetings within the Team Show less