Experience

PA CareerLink® Philadelphia

• United States
• Human Resources Services
• 1 - 100 Employee

• Quality Assurance Specialist

  • Mar 2016 - Present

   Reconcile customers time and attendance using the Department of Public Welfare databases (Kronos, CAPS eCIS and CWDS) data and prepare compliance reports on a weekly and/or monthly basis  Create an internal database for customer tracking methods, which granted all employees transparent data access  Enter and retrieve customer personal information, time and attendance and paystubs to and from the Department of Public Welfare databases  Disseminate customer referral and rejection data to Case Managers, County Assistance Office(s) and funding sources  Assist Data/Quality Manager in the maintenance of running weekly and monthly reports Show less



CedarWoods Care Management

• Philadelphia

• Quality Management Coordinator

  • Aug 2015 - Mar 2016

  -Transcribe consumer information (demographics, medical diagnosis and diagnosis ICD- codes) into required electronic format recorded into HCSIS database and delete unnecessary files -Scan documents into document management systems or databases -Generate reports in PROMISe database to verify consumers eligibility for waivers -Develop service authorization forms, service plans and document in a service note all contact related to consumer -Maintain logbooks of tasks and activities meeting the required 32 units or more on a daily basis -Calculate consumers Total PAS (Personal Assistant Service), Health and Hygiene hours for new, updated or transferred Individual Support Plans Show less



Career TEAM

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Data Specialist Supervisor

  • Mar 2013 - Mar 2015

  - Oversaw the daily operation of the Data Units (4 staff members) time management, behavior and productivity of data entry input (demographics, attendance, activities and paystubs)- Ensured data was properly recorded into the Department of Public Welfare databases and Kronos timekeeping systems for over 2500 TANF customers - Analyzed and reconciled client reports on a weekly/monthly basis to result in an 95% accuracy rate- Coordinated application and orientation process to ensure clients meet qualification and enrollment requirements- Coached and trained staff to execute monthly/yearly metrics and forecasted goals for entire EARN Center-Maintained enrollment packets, customer records/documents and filed in storage areas Show less

• Lead Data Specialist

  • Dec 2010 - Mar 2013

  -Reconciled Kronos, CAPS and CWDS data and prepared compliance reports on a weekly and/or monthly basis-Created an internal database for customer tracking methods, which granted all employees transparent data access-Entered and retrieved customer personal information to and from the Department of Public Welfare and Philadelphia Works Databases-Improved Case Manager(s) file audits to a 100% accuracy rate through training, development, and follow through-Facilitated the timely completion of forms to be data entered into internal databases-Demonstrated good organizations skills and attention to detail/accuracy-Pulled, organized and prepared customer files for pending visits Show less



PathwaysPA

• Philadelphia, PA

• Case Manager Aide/Data Entry Clerk

  • Jan 2003 - Dec 2010

  -Conducted ten home visits (per week) with case managers for safety and support -Accurately documented customer Case Narratives and Progress Notes -Assisted Case Mangers/Instructors with new Orientation to explain program rules and regulations -Professionally answered and directed a high volume of incoming and outgoing calls, typed memos and correspondences, ordered supplies, faxed, generated reports and photo-copied/scanned documents -Outreached to customers (phone, mail, e-mail, home-visits) for missing documents and resources -Entered and retrieved customer information to and from the Department of Public Welfare databases Show less



Hillcrest Nursing Home

• Wyncote, PA

• CNA

  • Oct 1997 - Mar 1998

  -Assisted clients with feeding, daily hygiene and grooming -Changed soiled linens in beds and bathrooms -Organized and scheduled patients recreational activities -Administered medication and measured/recorded vital signs on a daily basis -Pulled, organized and prepared clients charts -Assisted clients with feeding, daily hygiene and grooming -Changed soiled linens in beds and bathrooms -Organized and scheduled patients recreational activities -Administered medication and measured/recorded vital signs on a daily basis -Pulled, organized and prepared clients charts