Experience

Center for Advancing Domestic Peace, Inc. - Transforming Lives

• United States
• Individual and Family Services
• 1 - 100 Employee

• Intake Coordinator

  • May 2022 - Present

  Overseeing three location and 300+ clients successfully through the intake process by utilizing active listening to resolve an average of 40+ calls daily from clients and state agencies. Showcased profound knowledge in state policy and assisted in billing by invoicing accurate client fees through the use of accessible communication. Navigated the data management system effectively by accurate and timely documentation. Overseeing three location and 300+ clients successfully through the intake process by utilizing active listening to resolve an average of 40+ calls daily from clients and state agencies. Showcased profound knowledge in state policy and assisted in billing by invoicing accurate client fees through the use of accessible communication. Navigated the data management system effectively by accurate and timely documentation.



Xtend Healthcare, LLC

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Service Support Specialist

  • Mar 2021 - Aug 2021

  Reduced wait time by 50% and increased first call resolution by 25% by having a comprehensive grasp on epidemiological research, analytical practices and procedures considering the entire population of New Jersey. Resolved consumer issues by utilizing active listening to identify the root cause of the problem and implement a solution. Demonstrated a commitment to customer satisfaction by going above and beyond to resolve customer issues while being the consumers first point of contact for escalated calls and requests to successfully support 6 million people. Received positive customer feedback for providing exceptional customer service while navigating with complete confidentiality for patient records in accordance with HIPPA.



Albany Child Care Center

• Chicago, Illinois, United States

• Youth Program Specialist

  • Jul 2020 - Aug 2020

  Implemented, monitored, and evaluated all aspects of the youth development and leadership program, resulting in increased program participation by 55% through day to day planning. Developed and delivered educational and recreational programs that encouraged positive youth development, increased social and emotional competence, and promoted healthy lifestyles for the Summer Program children aged 5 through 12. Coordinated with community partners to provide additional services and resources to program participants and managed all of this information using Excel. Monitored and evaluated program outcomes to produce necessary adjustments to ensure positive impact on participants ensuring a positive attitude by using purposeful language with the children. Conducted needs assessments and program evaluations to ensure program effectiveness while supporting the Summer Program Coordinator.



Robert Tavory Lifestyle Brand

• Chicago, IL

• Brand Ambassador - Broke College Student Co

  • Aug 2019 - Aug 2020

  Creating and posting original bi-weekly content Analyze and interpret analytical data from postings Identify and re-post within the company's hashtag Creating and posting original bi-weekly content Analyze and interpret analytical data from postings Identify and re-post within the company's hashtag



Beloit College

• United States
• Higher Education
• 300 - 400 Employee

• Student Excellence and Leadership (SEL) Peer Mentor

  • May 2018 - May 2020

  Advised around 30 low-income, first-generation, and/or students with disabilities using a comprehensive support system including weekly meetings and achievement plansAssisted the free library program by archiving each textbook onto a chart using Microsoft Excel while also being on the administrative team as a paraprofessional for the Office of Student Success, Equity, and CommunitySupervised and trained a new team of 5 peer mentors through coaching and communicating with them via email, meetings, and trainings

• Greenhouse Maintenance

  • Sep 2017 - Oct 2019

  Delivered basic daily maintenance including watering plants and caring for a fish pondDemonstrated adaptability with learning the needs of specific plants and re-potting when necessaryEducated prospective students about the various plants conveying intrigue while preparing the space for student-hosted eventsSuccessfully accomplished various plant sales and managed the organizationManaged the student greenhouse maintenance staff by motivating and organizing our individual work and student schedulesDelegated tasks to volunteer studentsExecuted an inventory of the greenhouse in Microsoft Excel

• Student Representative - Financial Aid & Admissions Committee

  • Sep 2017 - May 2018