Experience

Infinity App

• Egypt
• Education
• 1 - 100 Employee

• Managing Director

  • Jan 2023 - Present



Revive Medical Group

• Egypt
• Medical Practices
• 1 - 100 Employee

• Director Of Operations

  • Nov 2021 - Feb 2022

  Core Responsibilities 1. Optimize Operations Responsible for ensuring we are using our resources in the most efficient way possible on the highest leverage activities. - Maintain Quarterly Cadence of Reflection & Iteration (Facilitate Offsites) - Process Improvement (Apply Principles of “Scaling Up” & “Traction”) - Set & Oversee Company KPIs / Rocks – - Set & Maintain an Organization Dashboard of Lead Measures - Team Line Management & Performance 2. Build Robust Plans for the future Responsible for planning and ensuring the organization can accommodate this growth based on our strategic goals and priorities. - Build & Maintain a Business Plan & Forecast interpreted from our Strategy - Forecast growth & organizational requirements based on the Business plan - Ensuring the hiring at the right times & have the right structure in place to match our growth 3. Business P&L Owner - Work with the finance team to monitor the P&L Monthly - Determine budgets for departments & initiatives based on strategic goals - Ensure we are spending responsibly and efficiently without throttling growth 4. Special Projects Responsible for managing business-critical non-medical projects that help move the company forward. Show less



LODEX-SOLUTIONS

• Egypt
• Software Development
• 1 - 100 Employee

• Operations Manager

  • Mar 2019 - Jan 2022

  Operations of Trex & Winch Mobile Applications • Recruit, select, train, assign, schedule, coach, counsel and discipline employees • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions • Plan and review compensation actions; enforcing policies and procedures • Forecast requirements; schedule expenditures; analyze variances; initiating corrective actions • Analyze process workflow, employee and space requirements and equipment layout; implement changes • Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations • Accomplish operations and organization mission by completing related results as needed • Manage staff levels, wages, hours, contract labor to revenues • Responsible for review/approval responsibility for all operations employees • Manage relationships with key operations vendors • Track vendor pricing, rebates and service levels • Review and approve all operational invoices and ensure they are submitted for payment • Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints • Work closely with CEO and management team to set and/or implement policies, procedures, and systems and to follow through with implementation. • Communicate all operating policies and/or issues at department meetings • Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations • Keeping abreast of emerging technology changes and innovation • Conducting annual performance reviews of staff Show less



Raya CX

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operation Team Leader

  • Nov 2010 - Mar 2019

  • Supervises/manages the daily activities and performance of the Account Advisors • Generates and sends agreed reports to clients regularly as per client requirements • Shadows process review by signing off the “shadowing” of newly recruited Advisors • Asses the Advisors performance on monthly basis and calculates variations on set standards • Holds (and documents) one to one meetings with Advisors to communicate feedback on monthly performance assessment results • Monitors incoming call queue (Real Time Display) and performance metrics to optimize efficiency and maintain even distribution • Ensures that Team members adhere to RCC policies • Built up data and ensures that all data on project’s K-base remains updated Show less



Etisalat UAE

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Directory Query Call Center Team Leader

  • May 2014 - Feb 2019



Alissa Automotive Co. Ltd.

• Saudi Arabia
• Automotive
• 100 - 200 Employee

• Call Center Team Manger

  • Jan 2013 - May 2014



Building Solid Foundations

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Training Manager

  • Mar 2013 - Apr 2014

  Own Business-Partnership • Presenting the Induction and Orientation program. • Presenting the direct marketing training. • Presenting the sales training. • Supervision on trainees’ relationships. • Create and update company regulations and procedures. • Create and update training materials Own Business-Partnership • Presenting the Induction and Orientation program. • Presenting the direct marketing training. • Presenting the sales training. • Supervision on trainees’ relationships. • Create and update company regulations and procedures. • Create and update training materials



e-finance

• Egypt
• Financial Services
• 700 & Above Employee

• Call Center Team Manger

  • Jan 2012 - Dec 2012



Nissan Motor Corporation

• Japan
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Call Center Team Manger

  • Jun 2011 - Dec 2011



Ministry of State for Administrative Development

• Egypt, Cairo Call Center Park, RCC

• Call Center Team Manger

  • Nov 2010 - Jun 2011



General Motors Africa & Middle East

• United Arab Emirates
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• International Account Representative

  • Mar 2009 - Oct 2010

  • Handling Middle East customers' inquiries professionally and accurately. • Resolve customers' complaints and concerns ensuring achieve customer satisfaction. • Maintain the relation with the end user using the customer care skills to optimize the opportunity of making customers for life. • Complete all necessary documentation related to the project operations. • Alert the Supervisor for issues that require escalation for complete resolution. • Enter customer data into the call center database using international Data entry standards. • Participate in individual and team trainings/ meetings in order to ensure that knowledge is up-to-date. • Making customers and their needs a primary focus of one’s actions. • Managing the relation between the customers and the dealers. • Managing the relation between the dealers and GMMEO. • Managing the relation between the customers and GMMEO. Show less



Oberoi Hotels & Resorts

• India
• Hospitality
• 700 & Above Employee

• Training Assistant At Mena House

  • Jul 2007 - Apr 2008

   Preparing the cycle meetings  Collecting managerial data  Coordinate relations between different departments  Coordinate with HR for new trainees required  Specifying employee's annual training needs  Choosing the best grooming staff every month.  Updating the hotel standers according to the annual standers for the leading hotels of the world.  Preparing the cycle meetings  Collecting managerial data  Coordinate relations between different departments  Coordinate with HR for new trainees required  Specifying employee's annual training needs  Choosing the best grooming staff every month.  Updating the hotel standers according to the annual standers for the leading hotels of the world.



Xianle High-Tech Industry (A.R.E) Co.

• Helwan, Cairo, Egypt

• Sales Trainer

  • Nov 2006 - Apr 2007



Provence de Alain le Notre

• Qesm El Zamalek, Cairo, Egypt

• Food and Beverage Server

  • Sep 2005 - Dec 2006

  French cuisine standers & techniques French cuisine standers & techniques