Producer

• Nov 2022 - Present

Customer Support Specialist

• Aug 2021 - Dec 2022

Using my knowledge and understanding of supply chain processes and sales, I managed order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order processes, and invoicing. I also predicted and removed data obstacles that impacted customer requirements. I work as a liaison between the client, the warehouse, and administration while updating all information in SAP. Using my knowledge and understanding of supply chain processes and sales, I managed order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order processes, and invoicing. I also predicted and removed data obstacles that impacted customer requirements. I work as a liaison between the client, the warehouse, and administration while updating all information in SAP.

Tier 2 Application Support

• Jul 2022 - Nov 2022

My primary role was providing second level support for Saleforce application. This role looked into issues and the incident log and worked closely with the production support developers to get the issues fixed. I worked with ServiceNow tickets and ran reports to track ticket trends to be proactive providing application support before an outage or major incident impacted the agents. My primary role was providing second level support for Saleforce application. This role looked into issues and the incident log and worked closely with the production support developers to get the issues fixed. I worked with ServiceNow tickets and ran reports to track ticket trends to be proactive providing application support before an outage or major incident impacted the agents.

Customer Service Representative

• Nov 2019 - Mar 2020

Registrar

• Jul 2017 - Nov 2019