Clinical Case Manager

• Aug 2022 - Present

Bilingual-Spanish Social worker removing barriers to health care through resource sharing and knowledge as well as outreach Bilingual-Spanish Social worker removing barriers to health care through resource sharing and knowledge as well as outreach

Artistic Director

• Aug 2017 - Present

Grants Coordinator

• Aug 2021 - Feb 2022

Produce Fiscal and Programmatic reports Administrative Lead on Grants awarded Maintained and managed a midsized grant budget spanning multiples sites Ensure grant compliance in all areas Grant Research and Writing Reporting on grant expenditures Produce Fiscal and Programmatic reports Administrative Lead on Grants awarded Maintained and managed a midsized grant budget spanning multiples sites Ensure grant compliance in all areas Grant Research and Writing Reporting on grant expenditures

Customer Service Representative

• Oct 2019 - Sep 2021

Administrative management of contracts. Over 96% rating of first contact resolution. Assist members and clients with their inquiries. Maintain inventory operations for the line of business. Help supervise 10+ Customer Service Agents. High-level analysis of claims and problem resolution within Association guidelines. Administrative management of contracts. Over 96% rating of first contact resolution. Assist members and clients with their inquiries. Maintain inventory operations for the line of business. Help supervise 10+ Customer Service Agents. High-level analysis of claims and problem resolution within Association guidelines.

Celia Howard Fellow

• Jun 2018 - May 2019

As a Celia Howard Fellow, we are designated to the Paul Simon Public Policy Institute to conduct research in a topic of our choice. Further, fellows have the opportunity to serve the surrounding communities through the creation of outreach programs. Programs such as Youth government day and Youth Leadership weekend are two of the most exciting things to help develop. By the end of our tenure, we have helped create, over 15 events that delineate the theme, during my year the director of PSPPI at the time was concentrating on the idea of statesmanship. Show less

Teachers Assistant

• Aug 2017 - May 2018

I had the pleasure of being a Teachers Assistant within my department of study, Political Science. I have led discussion sessions with over 100 students once a week. I have built the quizzes/ exams for the course and used our technology to ensure our students can take their examinations online in their own time. Lastly, I have tried to strengthen my students' ability to write critically through exercises built to aid our Friday discussion session.

Student Coordinator

• Mar 2015 - Dec 2016

Served as the Undergraduate Assistant to Coordinator of Hispanic/Latino resource center. Helped coordinate cultural awareness events for Southern Illinois Carbondale students. Including but not limited to creating concepts, developing ideas for events and implementation. Served as student point of contact for resources such as scholarships, some minor tutoring or reporting of student complaints. Also assisting with any duties as the job required.

Undergraduate Student Researcher

• Jun 2016 - Jul 2016

Conducted research in my field of study in Cobden Illinois. Concluding with a presentation on the findings of this research.

Security Guard

• Sep 2012 - Aug 2014

Provided excellent customer service to tenants, guest and client. Monitored access control to building, verifying guest and appointment times. Strengthened client point of contact with tenants by anticipating their needs. Accurate data entry and clerical work such as payroll and scheduling. Adhered to policy by, efficiently observing and reporting incidents and daily activity in the log books. Provided excellent customer service to tenants, guest and client. Monitored access control to building, verifying guest and appointment times. Strengthened client point of contact with tenants by anticipating their needs. Accurate data entry and clerical work such as payroll and scheduling. Adhered to policy by, efficiently observing and reporting incidents and daily activity in the log books.

Security Guard

• Oct 2011 - Sep 2012

Provided excellent customer service to tenants, guest and client. Monitored access control to building, verifying guest and appointment times. Strengthened client point of contact with tenants by anticipating their needs. Accurate data entry and clerical work such as payroll and scheduling. Adhered to policy by, efficiently observing and reporting incidents and daily activity in the log books. Provided excellent customer service to tenants, guest and client. Monitored access control to building, verifying guest and appointment times. Strengthened client point of contact with tenants by anticipating their needs. Accurate data entry and clerical work such as payroll and scheduling. Adhered to policy by, efficiently observing and reporting incidents and daily activity in the log books.

Security Guard

• Jul 2009 - Oct 2011

Provided excellent customer service to tenants, guest and client. Monitored access control to building, verifying guest and appointment times. Strengthened client point of contact with tenants by anticipating their needs. Accurate data entry and clerical work such as payroll and scheduling. Adhered to policy by, efficiently observing and reporting incidents and daily activity in the log books. Provided excellent customer service to tenants, guest and client. Monitored access control to building, verifying guest and appointment times. Strengthened client point of contact with tenants by anticipating their needs. Accurate data entry and clerical work such as payroll and scheduling. Adhered to policy by, efficiently observing and reporting incidents and daily activity in the log books.