Experience

Nucleai

• United States
• Software Development
• 1 - 100 Employee

• Director of Data Operations

  • Jul 2022 - Present



Payoneer

• United States
• Financial Services
• 700 & Above Employee

• Technical Services Team Leader

  • Jan 2020 - Jun 2022



JFrog

• United States
• Software Development
• 700 & Above Employee

• Customer Advocate (CX Operations Manager)

  • Sep 2016 - Jun 2017

  *Left voluntarily in order to travel* Managed without authority the US Technical Support team, drove collaborations with other teams, represented the voice of the customer in day-to-day internal and cross-functional operations, identified issues in processes, and initiated and led projects to produce solutions. ● Prioritized and assigned tasks to the team, coordinated daily operations and trained new team members. ● Bridged between the technical support team and other local and global teams (R&D, Product, Customer Success etc.), increased communication and coordination. ● Led concurrent projects and developed new scalable tools to promote efficiency and customer experience. ● Identified pain points and needs, and improved internal and cross-departmental operations accordingly. ● Designed and led the development of a tool used by JFrog’s C-level executives to assess Quality of Experience (QoE). This tool is used to quantify customer experience and drive improvement in productivity, customer happiness and thus revenue. ● Drove processes that led to: decrease in SLA violations from 23% to 0%; elimination of misprioritized critical customer issues; drastic decrease in response time to customers, and increase in overall customer happiness. Show less



AlgoTerminal

• United States

• User Experience Product Manager

  • Jan 2014 - Aug 2016

  AlgoTerminal is a fintech startup, developing an advanced trading platform. I led and designed all user experience aspects of the product and took part in other domains required for product success. ● Led a complete UI/UX redesign of the platform, resulting in 4X increase in initial usage time and 6X increase in returning users. ● Redesigned the company’s website, creating a modern and informative site, leading to 4X increase in product inquiries. ● Conceived and owned the design of a Script Visual Designer, which allows users to visually compose trading strategies. ● Achieved a decrease in support inquiries by editing the programmer's guide for the platform’s script designer. ● Technical work including QA and development of public APIs and backend functionality in .NET environment. Show less



Teva Pharmaceuticals

• Israel
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Supply Chain Operations Manager, Customer Relations Team

  • Jan 2010 - Dec 2010

  Managed and coordinated all production, packaging, QC and pre-shipment processes. ● Scheduled, monitored and coordinated cross-functional teams to meet customer needs and plant objectives. ● Tracked and managed inventory status and issued reports to executives and customers. ● Established new operating procedures, leading to improved interdepartmental communication and productivity. ● Handled department preparations towards FDA audits, including inventory discrepancy investigations and report preparations. Show less



Super-Pharm

• Israel
• Retail
• 700 & Above Employee

• Pharmacy Administrative Manager

  • Oct 2004 - Sep 2006

  ● Owned managerial responsibilities during pharmacy manager absence. ● Managed pharmacy bookkeeping, inventory and orders. ● Maintained routine communication with health insurance providers. ● Provided customer service. ● Owned managerial responsibilities during pharmacy manager absence. ● Managed pharmacy bookkeeping, inventory and orders. ● Maintained routine communication with health insurance providers. ● Provided customer service.