Yaduraj Paliwal
Senior Implementation Specialist at Talent Recruit Software Pvt. Ltd.- Claim this Profile
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Bio
Credentials
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Supply Chain Planning
Coursera Course CertificatesSep, 2017- Nov, 2024 -
Supply Chain Operations
Coursera Course CertificatesJul, 2017- Nov, 2024 -
Supply Chain Sourcing
Coursera Course CertificatesJul, 2017- Nov, 2024 -
Supply Chain Logistics
Coursera Course CertificatesJun, 2017- Nov, 2024 -
Supply Chain Management: A Learning Perspective
Coursera Course CertificatesAug, 2016- Nov, 2024 -
AutoCAD 2D
CADD Centre Training Services Pvt Ltd.Sep, 2013- Nov, 2024
Experience
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Talent Recruit Software Pvt. Ltd.
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Software Development
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1 - 100 Employee
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Senior Implementation Specialist
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May 2022 - Present
- Post sales conducting Kick-off session, implementation plan creation for the SaaS product. - Implementing the SaaS product successfully within deadline meeting all goals - Creating change request and integration request documents to achieve the quarterly upsell target of 2,50,000Rs. - Develop understanding of the client’s strategic and transformation plans and become a trusted advisor providing new and innovative insights which support their critical business needs - Proactively identify issues and coordinate with the internal tech teams to remediate issues as they are identified. - Identify areas for improvement, both in our product and processes. - Managing implementations using various project management methodologies - Connecting with clients for data inputs, GAP analysis and projecting the business analysis needs for the implementation - Managing the product configuration and integrations Show less
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Leverage Edu
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India
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Higher Education
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700 & Above Employee
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Student Coach
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Feb 2022 - May 2022
- Developing a trusted relationship with students as their consultant for detailed counselling, onboarding and university admission. - Responsible for overall admission cycle of the student, reviewing the progress of every student and understanding the current level of performance and de-bottlenecking with different teams. - Build cross-discipline relationships in the organization, partnering closely with the Growth team, Student Counsellors, Key Account Managers, and other support functions while providing feedback and insights. Show less
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Classplus
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Software Development
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700 & Above Employee
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Customer Success Manager
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Nov 2020 - Feb 2022
- Managing onboarding for clients, conducting training session and understanding needs and goals of each customer, which resulted in increase of activity rate from 45% to 75% on a SaaS application..- Frequently optimizing the marketing strategy for customer enablement and growth.- Setting up and planning the implementation of new accounts whilst looking for early upsell and expansion opportunities and consistently generated GMV >50000Rs per account.- Resolved complex issues using existing resources and internal relationships with stakeholders and led training or information sessions.Think critically, to determine possible solutions to more abstract issues.- Managing a base of 185 clients from different cities and maintaining renewal rate of 80%.- Run in person and video demonstrations and training with customers on how to navigate the app experience. Show less
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Field Customer Success Manager
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Jun 2020 - Oct 2020
Responsible for developing customer relationships that promote retention and loyalty in a specific city. To work closely with clients of a particular city to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. To ensure the clients that they're receiving the tools and support needed to achieve their goals. This includes advising them on buying decisions and onboarding new users after purchase.
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Senior Sales Executive
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May 2019 - May 2020
As the Senior Sales Executive, my role was to train the fresher Sales Executives. Responsible to lead the promotions for the High End Vehicles.Managed Negotiations with End Clients gaining profits of around 5 Lakh INR for the Dealership.
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Sales Executive
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Feb 2018 - Apr 2019
As the Sales Executive, I was responsible for sales of the Dealership VehiclesServing on this role, I learnt the art of understanding Customer Expectations for new products.Conducted 2 Auto Expo to the Public of Udaipur with a footfall of 4000 people.
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Education
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2021 - 2022
MIT School of Distance Education
Master of Business Administration - MBA, Operations Management -
2011 - 2019
Techno India NJR Institute of Technology, Udaipur
Bachelor's degree, Mechanical Engineering -
2009 - 2011
Kendriya Vidyalaya
High School,, Mathematics and Computer-Science
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