Yadira Lissette García Peña
Head of Service Laboratory at DITEK DE MEXICO SA DE CV- Claim this Profile
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English -
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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FLIR Authorized Technician for FLIR Security products
FLIR SystemsJan, 2018- Nov, 2024 -
Quality Auditor ISO 9001:2015 Training
SenefexJan, 2017- Nov, 2024 -
Level I: Thermographer Certification
Infrared Training CenterJan, 2011- Nov, 2024
Experience
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Head of Service Laboratory
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Feb 2010 - Present
Troubleshoots for infrared cameras from FLIR Systems and perform repairs, software updates, calibrations and maintenance services nationwide for México. Help in some quality or I.T. related inner problems:-Assemble, test, troubleshoots, and repairs of infrared cameras from FLIR Systems based on their manuals and documentation.-Write down diagnoses and technical reports for clients regarding the cameras sent to be tested on our Lab.-Verify, adjust and/or calibrate FLIR cameras to… Troubleshoots for infrared cameras from FLIR Systems and perform repairs, software updates, calibrations and maintenance services nationwide for México. Help in some quality or I.T. related inner problems:-Assemble, test, troubleshoots, and repairs of infrared cameras from FLIR Systems based on their manuals and documentation.-Write down diagnoses and technical reports for clients regarding the cameras sent to be tested on our Lab.-Verify, adjust and/or calibrate FLIR cameras to assure their measures.-Give cameras a software update if needed by local (in our lab) or remote (in client place via Internet) methods.-Maintaining services documentation (physical and/or electronical) and records according to the ISO 9001 quality system.-Complete quality related documentation of services done.-Perform work in accordance with quality ISO 9001 standards.-Help developing and writing ISO 9001 procedures.-Help with inner audits based on ISO 9001 to maintain the ISO quality management system.-Help translating e-mails (Spanish to English) from coworkers that needed to communicate with FLIR in USA.-Help with minor I.T. problems such as PC, laptops, and printers issues.-Manage warehouse stock of pieces and parts to replace in cameras.-Communicate via phone or e-mail with clients to give them remote support, answer questions or give them follow ups of their cameras services.-Weekly meetings with coworkers to review global follow ups of cameras services, clients pending issues or internal/external issues affecting services and schedule the way of work towards the week (Work Management).-Camera knowledge regarding handheld cameras and some automation models.-Some knowledge in Gas finder cameras.-Some knowledge in Security cameras. Show more Show less
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Technical Support Technician
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Aug 2008 - Nov 2009
Troubleshoots for I.T. related problems:-Hardware and software maintenance and/or repairs of PCs and Laptops.-Hardware and software installation. -Assembling and disassembling PCs and Laptops.-Maintenance for printers, phones, projectors, modems, wired and wireless networks, etc.-Ethernet wires making and installation.-Support and performance of varied technical solutions to coworkers.-Collaborate with fellow technicians and supervisor to solve complex I.T. related… Troubleshoots for I.T. related problems:-Hardware and software maintenance and/or repairs of PCs and Laptops.-Hardware and software installation. -Assembling and disassembling PCs and Laptops.-Maintenance for printers, phones, projectors, modems, wired and wireless networks, etc.-Ethernet wires making and installation.-Support and performance of varied technical solutions to coworkers.-Collaborate with fellow technicians and supervisor to solve complex I.T. related problems.-Fill in tickets, forms and documents related to the daily work done (based on ISO 9001).-Communicate via phone or e-mail with coworkers to give them remote support, answer questions or follow up their I.T. issues.-Minor MAC and Linux software and hardware knowledge.-PC knowledge regarding Windows XP, Windows 7.-Complete any other work-related I.T. task as directed by supervisor. Show more Show less
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Education
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Facultad de Ciencias Físico Matemáticas, UANL
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Centro de Investigación y Desarrollo de Estudios Bilingües, UANL
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