Experience

Bamberger Polymers de Mexico

• Mexico
• Plastics Manufacturing
• 1 - 100 Employee

• Logistics

  • Oct 2022 - Present

  Purchase Order processing Inventory Transfers Product Returns Inventory reconcilliations Development of New Transportation Suppliers Relatonship with Custody Suppliers Creaion and implementation of Improvement Projects for the Logistics Area: Freight Rates Database, Supplier Evaluation, Physical and Virtual Custody Process, New Supplier Custody Process Purchase Order processing Inventory Transfers Product Returns Inventory reconcilliations Development of New Transportation Suppliers Relatonship with Custody Suppliers Creaion and implementation of Improvement Projects for the Logistics Area: Freight Rates Database, Supplier Evaluation, Physical and Virtual Custody Process, New Supplier Custody Process



Bamberger Polymers de México, SA de CV

• Customer Service

  • Jul 2021 - Oct 2022

  Order to cash cycle : order processing and fulfillment, credit release, invoicing and shipment follow up. Coordination with warehouses for shipments schedule Product returns Invoicing and credit note creation AXES software Creation and implementation of Improvement Projects for the Customer Service Area: Customer Profiles and Back up System Order to cash cycle : order processing and fulfillment, credit release, invoicing and shipment follow up. Coordination with warehouses for shipments schedule Product returns Invoicing and credit note creation AXES software Creation and implementation of Improvement Projects for the Customer Service Area: Customer Profiles and Back up System



Oriflame México, SA de CV

• Mexico City

• CUSTOMER SERVICE SUPPORT AREAS MANAGER (CONTACT CENTER)

  • Nov 2018 - Apr 2020

  • Responsible for the following areas: a. Quality – management of the quality of service provided via protocols and standards compliance b. Personnel Training – coordination of the team in charge of the service agent’s initial and ongoing training c. Improvement projects – chatbot implementation and CRM d. Feedback & Processes – analysis and delivery of the NPS and post service interaction surveys. • Responsible for the Department’s Budget and for he Contact Center’s payroll payment Show less



Dow Quimica Mexicana S.A. de C.V.

• Ciudad de México y alrededores, México

• Senior Customer Service Representantative & Business Readiness Specialist

  • Aug 2007 - Feb 2017

  *Customer and intercompany order management activities ensuring compliance with business rules *Documented all the Job Aids for Dow´s joint venture operation processes *Focal Point for the Quality Assurance Processes and the creation of a Quality Circle. Facilitated and participated in problem solving initiatives to develop and implement process improvement recommendations using quality tools *Audit focal point (ISO 9000) to ensure the team’s certification *Developed the Electronic Internal Audit Procedure to reduce costs and the environmental impact of paper usage. *Member of the Recruitment Team for new hires. Conducted trainings for new employees on system and standard operating procedures *Served as the Team Leader back up *Savvy of multiple logistics scenarios; Rail tanks, Tank trucks, Trucks, Cargo Vessels, LCLs, FCLs, air shipments, bonded warehouse, milk runs, EDI orders *Selected to participate in the company’s system migration from R2 to SAP Show less