Yacine Djella
Information Technology Support Analyst at Harvard School of Dental Medicine- Claim this Profile
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Topline Score
Bio
Daniel L.
Yacine is hardworking and very responsible towards his work at the Harvard School of Dental Medicine. He is diligent at what he does and very resourceful.
Daniel L.
Yacine is hardworking and very responsible towards his work at the Harvard School of Dental Medicine. He is diligent at what he does and very resourceful.
Daniel L.
Yacine is hardworking and very responsible towards his work at the Harvard School of Dental Medicine. He is diligent at what he does and very resourceful.
Daniel L.
Yacine is hardworking and very responsible towards his work at the Harvard School of Dental Medicine. He is diligent at what he does and very resourceful.
Credentials
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Microsoft Certified Solutions Associate (MCSA)
MicrosoftDec, 2020- Sep, 2024 -
Cisco Certified Network Associate Routing and Switching (CCNA)
Bunker Hill CCMay, 2020- Sep, 2024 -
CompTIA Healthcare IT Technician Certification
Bunker Hill CCMay, 2020- Sep, 2024 -
CompTIA A+
Bunker Hill CC
Experience
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Harvard School of Dental Medicine
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United States
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Higher Education
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100 - 200 Employee
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Information Technology Support Analyst
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Sep 2023 - Present
Imaging Laptops/Desktops machines through PXE Troubleshoot software and hardware issues printers and scanners issues Assisting users to remediate a variety of computer issues. Both windows and MAC OS Manage Stat (ServiceNow) platform to resolve Tickets Walk the users through the steps of installing different applications and sign Remote and in person support Create and/or reset user’s password Provide zoom and MO365/ Exchange support Add/Remove devices… Show more Imaging Laptops/Desktops machines through PXE Troubleshoot software and hardware issues printers and scanners issues Assisting users to remediate a variety of computer issues. Both windows and MAC OS Manage Stat (ServiceNow) platform to resolve Tickets Walk the users through the steps of installing different applications and sign Remote and in person support Create and/or reset user’s password Provide zoom and MO365/ Exchange support Add/Remove devices to/from the Active Directory Add/Remove printers using IP Addresses Manage Devices in Active Directory Create new users’ profile and grant access as needed Deploy and configure new computers, printers, scanners and other peripherals. Show less Imaging Laptops/Desktops machines through PXE Troubleshoot software and hardware issues printers and scanners issues Assisting users to remediate a variety of computer issues. Both windows and MAC OS Manage Stat (ServiceNow) platform to resolve Tickets Walk the users through the steps of installing different applications and sign Remote and in person support Create and/or reset user’s password Provide zoom and MO365/ Exchange support Add/Remove devices… Show more Imaging Laptops/Desktops machines through PXE Troubleshoot software and hardware issues printers and scanners issues Assisting users to remediate a variety of computer issues. Both windows and MAC OS Manage Stat (ServiceNow) platform to resolve Tickets Walk the users through the steps of installing different applications and sign Remote and in person support Create and/or reset user’s password Provide zoom and MO365/ Exchange support Add/Remove devices to/from the Active Directory Add/Remove printers using IP Addresses Manage Devices in Active Directory Create new users’ profile and grant access as needed Deploy and configure new computers, printers, scanners and other peripherals. Show less
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Mass General Brigham
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United States
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Hospitals and Health Care
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700 & Above Employee
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Network Technician
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Mar 2022 - Sep 2023
Installing and configuring Windows 7 and Windows 10, and Virtual machines; Including Bitlocker, antivirus, backup (CrashPlan, Code42), MS Office. Provide break/fix technical support services for networked and stand-alone computing equipment Imaging Machines through PXE boot Upgrading Machines from Windows 7 to Windows 10 Installing and configuring network printers Installing and configuring SQL servers Troubleshoot PC (Desktop and laptop) hardware issues Cloned hdd drive to… Show more Installing and configuring Windows 7 and Windows 10, and Virtual machines; Including Bitlocker, antivirus, backup (CrashPlan, Code42), MS Office. Provide break/fix technical support services for networked and stand-alone computing equipment Imaging Machines through PXE boot Upgrading Machines from Windows 7 to Windows 10 Installing and configuring network printers Installing and configuring SQL servers Troubleshoot PC (Desktop and laptop) hardware issues Cloned hdd drive to ssd drive using migration assistant software Troubleshoot PC slow performance issues, and upgrading devices, CPU, Memory, Hard drive, Graphic Card, etc Assisting users remotely and in person to troubleshoot device issues Show less Installing and configuring Windows 7 and Windows 10, and Virtual machines; Including Bitlocker, antivirus, backup (CrashPlan, Code42), MS Office. Provide break/fix technical support services for networked and stand-alone computing equipment Imaging Machines through PXE boot Upgrading Machines from Windows 7 to Windows 10 Installing and configuring network printers Installing and configuring SQL servers Troubleshoot PC (Desktop and laptop) hardware issues Cloned hdd drive to… Show more Installing and configuring Windows 7 and Windows 10, and Virtual machines; Including Bitlocker, antivirus, backup (CrashPlan, Code42), MS Office. Provide break/fix technical support services for networked and stand-alone computing equipment Imaging Machines through PXE boot Upgrading Machines from Windows 7 to Windows 10 Installing and configuring network printers Installing and configuring SQL servers Troubleshoot PC (Desktop and laptop) hardware issues Cloned hdd drive to ssd drive using migration assistant software Troubleshoot PC slow performance issues, and upgrading devices, CPU, Memory, Hard drive, Graphic Card, etc Assisting users remotely and in person to troubleshoot device issues Show less
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Education
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Bunker Hill CC
Information Technology
Community
