Experience

Omega

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Account Manager

  • Jun 2023 - Present

  • Assist businesses with their banking needs and managing business accounts. • Address clients inquiries, concerns, and requests promptly and professionally. • Assist in setting up and managing Borderless Accounts, including providing guidance on account features, currency exchange, and card usage. • Coordinate with compliance, operations and customer support departments to ensure seamless onboarding and activation of new accounts. • Provide guidance and support to clients in making international payments, including facilitating currency conversions and explaining the process of sending and receiving money in different currencies. Show less



Conceptzilla

• United Arab Emirates
• Design Services
• 1 - 100 Employee

• Account Manager

  • May 2022 - May 2023

  • Built and maintained strong relationships with clients. • Served as the main point of contact for clients, addressing their needs and inquiries. • Managed and resolved any conflicts or issues that arose during project execution. • Worked closely with the development and design teams to ensure project success. • Oversaw project timelines and deliverables. • Monitored project progress and ensured that work was delivered according to client expectations and within agreed-upon timelines. • Provided customer service and ensured client satisfaction throughout the project lifecycle. • Monitored and analyzed client satisfaction levels through feedback and surveys, taking appropriate actions to address any concerns or improve service. Show less



Shakuro

• United States
• Software Development
• 1 - 100 Employee

• Account Manager

  • May 2022 - Apr 2023

  • Managed all Conceptzilla client communications, including inquiries, requests, and feedback. • Provided feedback and suggestions to improve project deliverables. • Monitored project progress and ensured that work was delivered according to client expectations and within agreed-upon timelines • Resolved customer issues in a timely and efficient manner • Managed all Conceptzilla client communications, including inquiries, requests, and feedback. • Provided feedback and suggestions to improve project deliverables. • Monitored project progress and ensured that work was delivered according to client expectations and within agreed-upon timelines • Resolved customer issues in a timely and efficient manner



AMAZING FOREST LIMITED

• United Kingdom
• Food and Beverage Manufacturing

• Business Development Manager

  • Sep 2018 - Feb 2022

  • Worked in a B2B environment that involved purchase management, leadership skills, good negotiation skills, and effective sales and marketing strategy. • Carried out negotiations with the supplier to gain better deals on products being outsourced, where the purchase was always successful in getting the best agreements. Suppliers included farmers, start-ups, brokers, etc. • Coordinated manufacturing, purchasing, quality, and customs teams to maintain on-time and accurate delivery. • The position included frequent traveling to the product's origin, that is, the country, ensuring that the best quality and price was achieved. • Overlooked the sales strategy of the products being outsourced, where sales and marketing techniques were carried out to ensure that products were sold successfully. • Maintained good relationships with buyers, offered after-sales customer service to establish customer loyalty. Show less