Experience

Canopy By Hilton Toronto Yorkville

• Canada
• Hospitality
• 1 - 100 Employee

• Security Enthusiast

  • May 2023 - Present



Gladstone House

• Canada
• Hospitality
• 1 - 100 Employee

• Security Building Manager

  • Nov 2016 - Present

  • Prepare detailed reports and incident logs of any activities, incidents and disturbances as well as damages to premises • Develop and implement procedures for emergency response and crisis management, physical security, information protection, and incident management to maintain a secure and safe environment • Maintain safe and welcoming environment by serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone • Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up Show less



Toronto Parking Authority

• Canada
• Facilities Services
• 1 - 100 Employee

• Parking Associate

  • Jun 2014 - Jan 2016

  • Greeted and assisted over 100 customers daily in a timely manner, which insured a high level of customer satisfaction • Efficiently utilized the POS system and handled cash, debit, and credit transactions and ensured accurate records for internal audit reports • Trained new and existing attendant on daily responsibilities, reporting, entry points documentations and private property damages procedures • Led a team of 4+ people to ensure that all tasks were completed and organized for the following day Show less



Pan American Games Toronto 2015

• Toronto, Canada

• Security Venue Supervisor

  • May 2015 - Sep 2015

  • Identified and solved employee problems, managed conflict, and responded to grievances. • Provided entrance security services at venue locations. • Monitored closed circuit televisions (CCTV). • Identified and solved employee problems, managed conflict, and responded to grievances. • Provided entrance security services at venue locations. • Monitored closed circuit televisions (CCTV).