Xy-ro Alex Labampa

Technical Dispatch IT Coordinator at Qbit Computers
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Contact Information
us****@****om
(386) 825-5501
Location
Metro Manila, National Capital Region, Philippines, PH
Languages
  • English -
  • Tagalog -
Skills

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Credentials

  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Oct, 2022
    - Nov, 2024
  • Datto SaaS Certified Practitioner in SaaS Protection
    Datto
    Aug, 2022
    - Nov, 2024

Experience

  • Qbit IT Solutions
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Dispatch IT Coordinator
      • Mar 2022 - Present

      ● Part of Perth, Australia team ● Ticket Management and Triage. ● Ensuring all tickets are allocated to the correct Techs, Sales Team, and Account Managers in a timely matter within their appropriate SLA. ● Supervising tickets to ensure all required tasks are addressed. ● Scheduling and managing technician onsite visits. ● Communicating with customers regarding status of tickets and onsite visits. ● Maintaining company and customer records up to date. ● Collaborating with service delivery leads to manage workload of techs. ● Escalating customer issues and tickets as required. ● Arranging ticket creation (converting tickets to service to projects and vice versa, and creation of new onboarding inhouse staff process). ● Standardizing ticket classification through their category, type and item. ● Assisting with enabling Datto SaaS Protection and Datto Defense for clients. ● Knowledge of ITSM (Incident/Change Management) processes. ● Accomplished Qbit's internal leadership training program with remarkable result. Show less

  • AS White Global
    • Australia
    • Staffing and Recruiting
    • 500 - 600 Employee
    • Service Desk Specialist
      • Sep 2016 - Feb 2022

      ● Part of Sydney, Australia team ● Provided first level support for technical assistance and resources from internal and external customers either through call, chat, email or walk-in. ● Incident management, responsible for end-to-end supervision tickets/incidents pertaining to issues and requests from clients. ● Accurately coordinated ticket/queue handling and assigning jobs to fellow Service Desk personnel in an orderly manner to deliver a high standard of service. ● Directed clients to appropriate tools and provide walk-through on resolving issues/requests. ● Ensured each reported problem is resolved in a timely manner, tackled according to standards and escalated as required. ● Created and maintained knowledge bases that can be used internally for other colleagues and to ensure the knowledge base is updated regularly. ● Exposed to Active Directory, MS Office Suite 365, Citrix, Dynamics 365, Skype for Business, Document Management & Windows OS. ● Utilized PRTG Network Monitor for server status monitoring (Activity, Load, Disk Space). ● User account management. Creates, updates and deletes user accounts as required. Show less

  • Insights by Kantar
    • United Kingdom
    • Market Research
    • 700 & Above Employee
    • Data Processor
      • Jul 2015 - Jul 2016

      ● Part of Singapore team ● Data process/manipulation, designed and modified appropriate scripts to fit project requirements for extracted data and exported into tabulation. ● Attended client queries and provided other technical/data processing support. ● Created automation tools to shorten the runtime of data processing. ● Assisted colleagues on projects by splitting up workload. ● Part of Singapore team ● Data process/manipulation, designed and modified appropriate scripts to fit project requirements for extracted data and exported into tabulation. ● Attended client queries and provided other technical/data processing support. ● Created automation tools to shorten the runtime of data processing. ● Assisted colleagues on projects by splitting up workload.

  • Datawatch Corporation
    • United States
    • Software Development
    • 1 - 100 Employee
    • QA Analyst - INTERNSHIP
      • May 2014 - Sep 2014

      (Internship) ● Handled the company’s software testing process, ensured that all test cases and criteria are applied correctly. ● Involved in creating and maintaining test cases. ● Created automation scripts (.batch files) for software testing (Internship) ● Handled the company’s software testing process, ensured that all test cases and criteria are applied correctly. ● Involved in creating and maintaining test cases. ● Created automation scripts (.batch files) for software testing

Education

  • Trinity University of Asia
    Bachelor of Science In Information Technology, Information Technology
    2011 - 2015

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