Office Administrator

• Aug 2022 - Present

Front Office Agent

• Jun 2019 - Aug 2021

Answered a multi-line telephone system and directed callers to the appropriate contacts with a focus on customer service (in person and over phone) Performed general office duties included answering phones, replying to emails, giving directions and information on the property and the area to guest, handle check-ins and check-outs Performed checks and balance on Cash Drop and POS machine at each shift Designed and implemented guest's room accommodations according to their interest and request Demonstrated proficiencies in telephone and front-desk reception within in a high-volume environment Handled customers' inquiries and requests, including providing information regarding services with a consistent focus on customer satisfaction Reported irregularities and service shortfall to supervisors on duty which enabled quick service recovery and appropriate corrective action Summarized completed tasks at the end of shift and assigned uncompleted tasks accordingly to following shift staff Show less

Administrative Assistant

• Jan 2018 - Apr 2019

Ensured all current client information was updated and collected appropriately according to industry standards Performed a variety of administrative tasks such as filing and maintaining records, and scheduling appointments Collected admission information for clients and assisted with application for Canadian Universities and Colleges Assisted clients by gathering client application inquires and forwarding to Canadian Universities Assisted clients with completing Canada and U.S. Visa applications by gathering supporting documents and proof-reading applications prior to submission Regular in attendance and arrived early every day to ensure the office was set up Responsible for training staff according to company guidelines Prioritized workloads and delegated responsibilities to ensure smooth running of daily operations Show less

Room Attendant

• May 2017 - Aug 2017

Thorough cleaning of assigned guest rooms within allotted time adhering to Westin Brand Standards. Reported necessary maintenance items for repair to ensure a positive guest experience. Exceeded guest expectations by responding in a professional manner to all guest inquiries and concerns. Thorough cleaning of assigned guest rooms within allotted time adhering to Westin Brand Standards. Reported necessary maintenance items for repair to ensure a positive guest experience. Exceeded guest expectations by responding in a professional manner to all guest inquiries and concerns.

Night Shift Supervisor & Line Cook

• Nov 2015 - Apr 2016

Applied culinary skills to produce high quality and consistent menu items Added desert course on menu, created different deserts and promoted them Maintained an organized and cleaned work environment to meet the high sanitation standards Responsible for closing the restaurant and following the company’s safety standards Applied culinary skills to produce high quality and consistent menu items Added desert course on menu, created different deserts and promoted them Maintained an organized and cleaned work environment to meet the high sanitation standards Responsible for closing the restaurant and following the company’s safety standards